IT SUPPORT MANAGER
About The Position
The Manager of Support is responsible for leading the Support team with amazing customer service skills and bedside manner as measured by Customer Satisfaction Surveys. Is responsible for overseeing a Tier 1 Support team that provides 24x7x365 Tier 1 Client Systems, Network and Clinical Engineering, and General IT Support. Accountabilities minimally covers service desk support, as well as support of physical data centers. Works with organizations supported to establish performance metrics to ensure needs are being properly met. Is responsible for monitoring and analyzing performance metrics and sharing results with users. Organizes and coordinates the activities associated with the Support Team.
Requirements
- Customer service skills
- Bedside manner
Responsibilities
- Leading the Support team with amazing customer service skills and bedside manner as measured by Customer Satisfaction Surveys.
- Overseeing a Tier 1 Support team that provides 24x7x365 Tier 1 Client Systems, Network and Clinical Engineering, and General IT Support.
- Providing service desk support and support of physical data centers.
- Working with organizations supported to establish performance metrics to ensure needs are being properly met.
- Monitoring and analyzing performance metrics and sharing results with users.
- Organizing and coordinating the activities associated with the Support Team.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
