Global Wafer Systems IT Support Manager (Factory IT Operations & AI Transformation) - ONSITE

Seagate Technology•Bloomington, MN

8d•Onsite

About The Position

The global demand for data storage is accelerating, reshaping manufacturing. Our wafer fabs in Minnesota and Northern Ireland are advanced production environments that need to expand capability, throughput, and operational excellence. To support this, we are hiring across IT support, factory controls, and project management. We seek individuals who can rethink these roles for the next era of manufacturing, bringing curiosity, technical depth, and the ability to operate in new ways as workloads scale. A defining characteristic of these roles is an AI-first mindset. As part of Global Factory IT's agentic shift, you will help redesign Wafer FAB support, deployment, and configuration activities to meet new demands. You will bring fresh perspectives on existing and new tasks and help pioneer new patterns of collaboration between humans and AI, shaping the next generation of digital workforces and manufacturing systems leaders. Joining us means contributing to the systems and solutions that will enable our wafer fabs to keep pace with the world’s hunger for data, while building the skills and experiences that define the future of factory operations.

Requirements

Minimum of 5 years of experience leading IT support, operations, and/or software development.
Strong track record managing diverse cross-site teams and complex production systems.
Proven experience in IT Project Management planning and executing key projects.
Strong technical expertise, technical leadership, managerial skills, and ability to align operational priorities with business goals.
Deep understanding of IT Service Management (ITIL or similar frameworks).
Experience driving AI/automation initiatives (GenAI / Agentic AI exposure preferred).

Nice To Haves

Bachelor's Degree in Engineering, or Computing and/or related field and 8+ years of experience, or Master’s degree in Engineering, or Computing and/or related field and 6+ years of experience, or PhD and 3+ years of experience or equivalent education and experience.
Experience or interest in developing Python agents (LangChain or similar) and/or n8n workflows that utilize Large Language Models (LLMs) non-developers can run and extend and experience using or building MCP servers/tools.
Experience in wafer manufacturing / semiconductor environment.
Exposure Factory IT Systems, MES, or automation platforms.
IT Project Management Experience in Agile Delivery and large-scale transformation programs.
In-depth knowledge of Seagate’s wafer fabrication processes, including process engineering, operations, and equipment support teams.
Software development experience: Familiar with multiple development platforms such as Java, .NET, and others.

Responsibilities

Lead, develop and manage a team of support technicians and engineers at Normandale fabrication site working in conjunction with Springtown site.
Build a high-performance culture focused on accountability, innovation, and continuous improvement.
Own end-to-end support of Factory IT systems, solutions, FAB endpoints in a high-availability manufacturing environment.
Drive operational excellence through ITIL best practices (Incident, Problem, Change, and Service Management).
Drive standardization of support models, tools, governance, escalation frameworks, and operational metrics across sites.
Provide leadership during major incidents (SEV1/critical events), ensuring rapid restoration and clear communication.
Foster a culture of accountability, continuous improvement, and operational discipline.
Collaborate with cross-functional teams (process engineering, factory systems, automation teams) to identify improvement opportunities.
Lead and deliver key IT, Info security and digital transformation initiatives across factory environments.
Translate operational challenges into scalable IT and automation solutions.
Drive automation, system enhancements, and process optimization initiatives to improve efficiency and productivity.
Lead adoption and deployment of Agentic AI solutions to automate operational workflows and enhance IT operations.
Champion an AI-first mindset across the team and broader organization.
Partner with Infosec teams, operations & engineering teams to safeguard production environments.
Own and drive info security compliance across factory IT systems, ensuring alignment with corporate standards and regulatory requirements.
Lead vulnerability management, patching strategies, and security initiatives.
Provide Incident Management leadership on a rotation basis, taking full ownership of escalations and service restoration outside business hours.