IT Support Manager
Neros Technologies•El Segundo, CA
5d•$110,000 - $135,000
About The Position
We are looking for an experienced IT Support Manager to lead our day-to-day IT support operations globally. In this role, you will manage a team of IT Support Analysts, own the help desk function, and ensure our employees have a reliable, secure, and efficient technology experience across Windows, macOS, and Linux environments. You will be the primary escalation point for complex, user-impacting issues and will be responsible for designing and improving processes, documentation, and tooling that enable our IT support function to scale.
Requirements
- 7+ years in IT support or IT operations, with 4+ years in a leadership role
- Expert or strong background owning and administrating: Microsoft 365 (preferably GCC High)
- IAM (Entra ID / hybrid Active Directory, SSO Technologies)
- Intune and MDM platforms
- Windows and macOS operating systems
- Exchange Online (mailboxes, shared mailboxes, groups, aliases)
- SharePoint Online & OneDrive permissions and sharing controls
- Apple Business Manager (ABM) and Automated Device Enrollment
- IT Ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)
- Enterprise SaaS (Slack, Microsoft Teams, Atlassian, etc.)
- DNS, DHCP, Basic network configurations
- Engineering applications and infrastructure (Teamcenter, Solidworks, LM Tools)
- Proven ability to manage support teams in a fast-paced environment
- Excellent communication skills across technical and non-technical audiences
- Strong troubleshooting and root-cause analysis skills
Nice To Haves
- Experience operating in high security environment
- Security clearances
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
