IT Support

Maxx-D Trailers•Brookston, TX

8d•$45,000 - $60,000•Onsite

About The Position

We are looking for an on-site Desktop Support Technician to support our facility in Brookston, TX. This role serves as the site’s first point of contact for IT issues and works closely with the rest of the IT team to keep users up and running. This position is ideal for: • An early-career technician (Tier 1) with solid fundamentals who wants hands-on experience in a fast-paced manufacturing environment, or • A more experienced, self-directed technician (Tier 2) who can independently own the site’s day-to-day support needs.

Requirements

1–2 years of experience in a desktop support, help desk, or similar technical support role OR hands-on experience through trade school, internships, military service, or equivalent.
Basic working knowledge of: Windows 10/11 (user profiles, printers, drivers, common admin tools), Microsoft 365 (Outlook, Teams, Word, Excel), Fundamental networking concepts (IP address, DNS, gateway, ping, RDP)
Strong customer service skills: patient, clear communicator with a willingness to walk out on the floor and help.
Ability to: Prioritize multiple requests with guidance, Follow written procedures and checklists, Lift and move typical IT equipment (up to ~40 lbs) and be on your feet around the plant as needed.

Nice To Haves

3–5 years of experience in desktop support, help desk, or IT support
Experience in manufacturing, distribution, or warehouse environments
Exposure to ERP or production systems (e.g., Kinetic or similar) and shop-floor devices
Experience with one or more of the following: Active Directory / Azure AD (user and group management), Endpoint management tools (Intune, SCCM, RMM, or similar), Basic PowerShell or scripting for automation and troubleshooting
Ability to: Work independently with minimal supervision, Own the majority of day-to-day support at the site and know when to escalate.

Responsibilities

Provide face-to-face and remote support for: Windows 10/11 desktops, laptops, and thin clients, Microsoft 365 applications (Outlook, Teams, Word, Excel, OneDrive), Standard corporate applications and basic ERP client access (training provided)
Troubleshoot hardware and software issues, including login/profile issues, printing problems, application errors, and performance issues.
Work tickets in the IT service management system: Acknowledge, troubleshoot, resolve, and document incidents and service requests, Escalate issues to senior IT staff when needed, with clear notes and communication
Support shop-floor devices such as: PCs and thin clients running production applications, Label printers, barcode/RFID scanners, and other peripherals
Coordinate with the network team for basic network connectivity issues (wired and Wi-Fi) in offices and on the production floor.
Understand plant priorities and treat line-down or production-blocking issues as urgent.
Set up new users: coordinate account creation, email, security group access, and device setup following standard checklists.
Prepare and deploy hardware: image PCs, install standard software, apply updates, and ensure devices meet security standards.
Maintain accurate asset inventory for devices, monitors, printers, and other IT hardware.
Document common fixes, “how-to” guides, and local nuances of the environment.
Follow IT standards for patch management, antivirus, endpoint protection, and device configuration.
Support basic cybersecurity practices: password resets, MFA support, phishing incident reporting, and safe-use policies.
Communicate clearly and respectfully with users at all levels—office, shop floor, and leadership.
Keep users informed about ticket status and expected resolution times.
Provide feedback to the IT team about recurring issues or opportunities to improve processes, tools, or training.