IT SUPPORT

Dival Safety Equipment•Buffalo, NY

1d•Onsite

About The Position

Join DiVal Safety Equipment in our Buffalo, New York headquarters as a member of our dynamic and fast paced I.T. team. The focus of this position is to proactively maintain employee workstations and office hardware, as well as support employees in using technology to efficiently accomplish required business tasks.

Requirements

Experience supporting and troubleshooting the following:
Computers, printers, mobile devices and related office equipment
Windows 10, Windows 11, Linux, Office 365, Edge and Chrome
Windows Server experience.
Network connectivity
Strong analytical and problem-solving skills
Strong planning and organizational skills
Good communication skills, both written and verbal
Possess a positive attitude, a team player
High School diploma/GED equivalent with 2+ years relevant experience

Nice To Haves

Experience with Active Directory/Group policy is a plus.

Responsibilities

Perform basic set-up and maintenance of user profiles, computers, printers, and other basic office hardware.
Manage updates and anti-virus protection.
Log and track deployment of all hardware in use and in storage.
Act as the first point of contact for all technology-related issues.
Receive, document, and respond to all requests.
Take ownership of support requests.
Promptly and effectively resolve basic requests related to computers, applications, printers, phones, and connectivity.
Escalate as needed.
Document and communicate repetitive issues to help identify training and technology needs.
Promote continuous improvement within the department – submitting 6-9 improvements annually to maintain or improve system integrity