IT Support Specialist

Stem•Broomfield, CO

13d

About The Position

We're seeking a motivated IT Support Specialist to join our growing IT team in Broomfield. This role is perfect for someone who's passionate about technology, loves solving problems, and wants to make a real impact at a company driving the clean energy revolution. You'll be the first point of contact for technical support, ensuring our team has the tools and systems they need to succeed. Additionally, you will be setting up computers for new workers and collaborating on projects to enhance and maintain our IT infrastructure.

Requirements

1-3 years of experience in IT support, help desk, or similar technical role
Strong troubleshooting skills with Windows 10/11 and macOS environments
Experience with Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive)
Understanding of networking basics (TCP/IP, DNS, DHCP, WiFi)
Excellent communication skills with ability to explain technical concepts to non-technical users
Customer service mindset with patience and professionalism
Ability to work independently and prioritize multiple tasks
Comfortable with both in-office and remote support

Nice To Haves

CompTIA A+, Network+, or Microsoft certification
Experience with IT ticketing systems (Jira Service Management, ServiceNow, Zendesk)
Familiarity with Azure Active Directory and cloud-based IT management
Basic PowerShell or scripting knowledge
Experience supporting Mac/Windows hybrid environments
Understanding of VPN and remote access technologies
Self-starter who proactively identifies and solves problems
Eager to learn new technologies and expand technical skills
Strong documentation habits and attention to detail
Team player who collaborates well with colleagues across departments
Interest in automation and process improvement

Responsibilities

Provide first-line technical support via email, phone, and ticketing system (Jira Service Management)
Set up and configure workstations with computers, monitors, and peripheral devices
Install, configure, and troubleshoot Windows 11, macOS, Microsoft 365, and business applications
Diagnose and resolve hardware issues (laptops, desktops, printers, mobile devices)
Support remote and hybrid employees with VPN, remote desktop, and collaboration tools
Maintain accurate documentation of incidents, resolutions, and knowledge base articles
Escalate complex issues to senior IT team members when needed
Assist with user account management in Microsoft 365 and Azure AD
Monitor and maintain IT asset inventory and equipment lifecycle
Support software deployments and updates across the organization
Ensure security best practices for endpoint devices and user access
Participate in IT projects and infrastructure improvements
Coordinate with property management for building-related IT infrastructure
Manage conference room technology and AV equipment
Support office moves, adds, and changes

Benefits

Hands-on experience with enterprise cloud technologies (Microsoft 365, Azure, Atlassian)
Mentorship from experienced IT professionals
Clear career progression path within IT department
Annual incentive plan based on company performance
Modern office in Broomfield with collaborative workspaces
Standing desks available
Supportive team culture focused on growth and learning
A competitive compensation package, including eligibility for a bonus or commission based on the role, and equity
Full health benefits on the first day of employment (several medical plan options-HDHP and PPO, dental plans, FSA/HSA-with employer contribution, employer paid vision/LTD/STD/Life, variety of voluntary coverage)
401k (pre- or post-tax) on first day of employment
12 paid calendar holidays per year
Flexible time-off