IT Support Specialist

Alterra•Brighton, UT

1d•Onsite

About The Position

Are you looking for a unique IT career where the mountains are your office? The Solitude Mountain Resort IT team is seeking an adventurous, technical problem-solver who wants to learn and support a modern infrastructure at a world-class destination nestled in the heart of Big Cottonwood Canyon. We support a sprawling infrastructure including RFID guest entry gates, multiple Points-of-Sale (POS) software and hardware, end-user workstations, wired and wireless networks, digital signage, mobile devices, high-convergence virtualization and much more. This position serves all aspects of the resort’s technical needs. While your primary focus will be supporting co-workers, hardware, resolving issues that may impact guest experience, and operational excellence, you will have the opportunity to contribute to projects that will shape the future of the resort.

Requirements

Enterprise Computing: Demonstrated knowledge of managing Windows PC in an Active Directory domain environment, including system deployment/imaging.
Mobile Device Management: Support device Apple and Android device enrollment and application management via Intune, Apple Business Manager and JAMF.
Network Fundamentals: Knowledge of infrastructure concepts including enterprise Wi-Fi, Point-To-Point, Cisco switching and routing, fiber optics, and ethernet cabling.
Microsoft Stack: Understanding of Microsoft 365 Suite including but not limited to Teams, SharePoint/OneDrive, Outlook, Groups.
Server/Data Center: Experience supporting datacenter hardware including racking, cabling, distribution frames and power.
Customer Service: Exemplary service skills with a demonstration of compassion and patience for end-users.
Guest Facing: Interact positively with guests, while in uniform/dress code and wearing a name tag, who are requesting information about the resort.
Self-Management: Ability to work solo, self-prioritize, self-start projects, know when to ask for help, and can work positively in a team setting.
2-year degree in a technical field, or equivalent work experience.
CompTIA A+ and/or Network+ certification.
Ski/Snowboard Ability: Required. Must be able to ski/snowboard intermediate runs in varying conditions while carrying a backpack weighing up to 30 lbs.
Environment: Exposure harsh winter weather, snow, and direct sunlight, as well as confined spaces such as network closets and heights while climbing roofs or working on a ladder.
Travel: Must understand the logistics of traveling in Big Cottonwood Canyon, including UDOT traction laws and potential road closures/delays.
Lifting: Ability to lift and carry up to 60 lbs including but not limited to servers, UPS units, cabling spools, RFID Gates.

Responsibilities

Technical Support: Triage Helpdesk tickets efficiently and accurately while maintaining detailed documentation.
Support, repair, configure, and upgrade Windows, Mac, Android, iOS, and Linux devices.
Infrastructure Management: Move, install, and re-configure hardware including workstations, printers, and network switches with a focus on organized cable management.
On-Mountain Operations: Perform on-mountain repairs and hardware installation in varying weather conditions including but not limited to RFID guest entry gates which include network, hardware, and software configuration.
User Management: Efficient onboarding and offboarding of the many systems we support, manage device and application deployment, and support continued education of end-users.
Network Support: Perform low voltage wiring, testing and repair, including network cable termination, POTS management, and occasional fiber splicing.
Problem Solving: Troubleshoot root cause(s) of hardware and software failures to prevent recurrence.
Communication: Collaborate with IT staff at other Alterra resorts and communicate technical information effectively to non-technical departments via phone, Teams, and email. Develop documentation that will contribute to the future success of Solitude and Alterra as a whole.
Availability: Must participate in on-call rotation, work weekends and holidays.

Benefits

Access to select Alterra Mountain Company Destinations.
Free Solitude season pass for you and eligible dependents.
Discounts on solitude lift tickets for friends and family.
Discounts on food, rentals, retail, and lessons.
Comprehensive medical, dental, vision, and life insurance for eligible employees
Pro deals with outdoor brands.
Generous 401(k) plan with company match.
Free counseling service through Employee Assistance Program.

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