IT Support Specialist

Park Community Credit Union•Louisville, KY

13d

About The Position

Role: By emphasizing ONE Park, ONE mission, ONE team, the IT Support Specialist provides support and training to Credit Union personnel in the use of personal computers, on-line application systems, user-based equipment, etc. Essential Functions & Responsibilities: Assist in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc., coordinating with technical support and vendors as necessary; coordinate with other IT staff to resolve hardware, software, and network problems. Provide on-going support to all Credit Union staff in the use of end-user hardware and software products; provide limited assistance to users developing applications with the standard user products; notify users of new useful features available through product updates. Provide emergency IT support for staff including work evenings and weekends, as scheduled. Install end-user hardware and software; ensure that Credit Union employees know how to care for and maintain their hardware and understand procedures for data backup, network access, etc. Add and maintain users to active directory and phone systems, assigning access, ensuring Security, and maintaining their configuration within credit union standards. Assure administrative control over the end-user hardware and software assets of the Credit Union, as well as related supplies and accessories, through maintenance of inventories, files, logs, etc. Create and update Group Policy Objects as necessary for management of user and computer accounts. Perform file restore operations and maintain assigned work logs. Create documentations for duties and add to the knowledge base of the IT department. Performs other duties as assigned. Performance Measurements: 1. To be an ambassador of Park's culture supporting the credit union's mission to build thriving communities together ensuring words and actions align with the Park VIBE that defines our Core Values: Vibrant Connections Inclusive Excellence Bold Compassion Endless Empowerment 2. To provide friendly, professional and accurate service and support to all members and coworkers. 3. To provide remote support to Credit Union personnel in the use of hard and software products. 4. To maintain all hardware and software are in working order, insuring that all systems are functioning within established parameters. Incidents and requests should be resolved within the service level agreements. 5. To continue to seek appropriate learning goals and apply new ideas and technologies to the benefit of the team. 6. To maintain a professional work environment, promote teamwork, build respect among coworkers and present a businesslike appearance. 7. To follow all security policies and procedures and report discrepancies or suspicious activity to manager immediately.

Requirements

One year to three years of similar or related experience.
A two-year college degree, or (2) completion of a specialized certification or licensing, or (3) completion of specialized training courses conducted by vendors, or (4) job-specific skills acquired through an apprenticeship program.
Work involves contact with persons beyond immediate associates regarding routine matters for the purpose of giving or obtaining information which may require some discussion.
Outside contacts take the form of service to the public (members or vendors), requiring ordinary courtesy in providing assistance and information.
Knowledge of office equipment, Microsoft Office suite, PC and laptop hardware, Windows and Server operating systems, etc.
General understanding of network services: Active Directory, DNS, DHCP, IP addressing, network security and least privileged security.
Must be able to work and travel independently and use general office equipment.
Must be able to lift up to 50 pounds at a time.
Must be able to travel to offsite assignments.
Ability to differentiate wire and cable colors as well as various audible tones.

Responsibilities

Assist in troubleshooting, maintenance, and repair of PCs, printers, terminals, etc., coordinating with technical support and vendors as necessary
Coordinate with other IT staff to resolve hardware, software, and network problems.
Provide on-going support to all Credit Union staff in the use of end-user hardware and software products
Provide limited assistance to users developing applications with the standard user products
Notify users of new useful features available through product updates.
Provide emergency IT support for staff including work evenings and weekends, as scheduled.
Install end-user hardware and software
Ensure that Credit Union employees know how to care for and maintain their hardware and understand procedures for data backup, network access, etc.
Add and maintain users to active directory and phone systems, assigning access, ensuring Security, and maintaining their configuration within credit union standards.
Assure administrative control over the end-user hardware and software assets of the Credit Union, as well as related supplies and accessories, through maintenance of inventories, files, logs, etc.
Create and update Group Policy Objects as necessary for management of user and computer accounts.
Perform file restore operations and maintain assigned work logs.
Create documentations for duties and add to the knowledge base of the IT department.
Performs other duties as assigned.