IT Support Manager

Neros Technologies • El Segundo, CA

3h • $110,000 - $135,000

About The Position

We are looking for an experienced IT Support Manager to lead our day-to-day IT support operations globally. In this role, you will manage a team of IT Support Analysts, own the help desk function, and ensure our employees have a reliable, secure, and efficient technology experience across Windows, macOS, and Linux environments.
You will be the primary escalation point for complex, user-impacting issues and will be responsible for designing and improving processes, documentation, and tooling that enable our IT support function to scale.

Requirements

• 7+ years in IT support or IT operations, with 4+ years in a leadership role
• Expert or strong background owning and administrating:
• Microsoft 365 (preferably GCC High)
• IAM (Entra ID / hybrid Active Directory, SSO Technologies)
• Intune and MDM platforms
• Windows and macOS operating systems
• Exchange Online (mailboxes, shared mailboxes, groups, aliases)
• SharePoint Online & OneDrive permissions and sharing controls
• Apple Business Manager (ABM) and Automated Device Enrollment
• IT Ticketing systems (Jira Service Management, Zendesk, Freshservice, etc.)
• Enterprise SaaS (Slack, Microsoft Teams, Atlassian, etc.)
• DNS, DHCP, Basic network configurations
• Engineering applications and infrastructure (Teamcenter, Solidworks, LM Tools)
• Proven ability to manage support teams in a fast-paced environment
• Excellent communication skills across technical and non-technical audiences
• Strong troubleshooting and root-cause analysis skills

Nice To Haves

• Experience operating in high security environment
• Security clearances

Responsibilities

• Manage a team of IT Support Analysts
• Own the help desk function
• Ensure our employees have a reliable, secure, and efficient technology experience across Windows, macOS, and Linux environments
• Be the primary escalation point for complex, user-impacting issues
• Responsible for designing and improving processes, documentation, and tooling that enable our IT support function to scale

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 51-100 employees