IT Support Lead - Sabey Corporation

Another Source•Tukwila, WA

12d•Onsite

About The Position

Sabey Data Centers is seeking an IT Support Lead to shape the future of IT support operations in a growing, innovation-driven organization. This role involves leading a team of IT Support Technicians while remaining hands-on with escalations, systems support, and operational improvement initiatives. The position offers an opportunity to influence how technology supports employees at scale through automation, AI-enabled workflows, and modern service delivery. Sabey values team members who are humble, hungry, and smart, fostering curiosity, collaboration, accountability, and continuous improvement. The role provides meaningful impact and long-term growth opportunities within a company known for promoting from within.

Requirements

5+ years of experience in IT support, service delivery, or related technical support environments
A+ certification, ITIL certification, asset management certification, or equivalent professional experience
Experience supporting Windows 10 and Windows 11 environments
Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams
Experience with Intune, PowerShell, scripting, automation, and endpoint management technologies
Experience optimizing workflows within ticketing platforms; Freshservice experience preferred
Familiarity with Apple Business Manager (ABM) and managing iOS applications through Intune
Strong written and verbal communication skills with the ability to collaborate effectively across all levels of the organization
Proven ability to coach, develop, and influence team members
Strong organizational skills with the ability to prioritize competing projects and operational needs
A detail-oriented mindset with strong critical thinking and problem-solving capabilities
Interest in leveraging AI and automation technologies to improve IT support operations and employee experience

Nice To Haves

Previous leadership or supervisory experience preferred
Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, MCP, or MCSE are a plus

Responsibilities

Leading, mentoring, and supporting IT Support Technicians while fostering accountability, collaboration, and professional development
Overseeing ticket intake, prioritization, triage, escalation workflows, and service quality metrics
Providing advanced onsite and remote technical support for escalated issues
Managing, deploying, and supporting Windows operating systems and endpoint technologies
Supporting and troubleshooting cloud-based and on-premise applications
Installing, configuring, and troubleshooting technologies including A/V systems, multifunction printers, mobile devices, and VoIP phones
Coordinating vendor and third-party contractor relationships
Driving the creation and maintenance of policies, procedures, technical documentation, and knowledge base content
Leading cross-functional IT initiatives and ensuring successful project execution
Identifying opportunities to improve operational efficiency through scripting, automation, and process optimization
Supporting the continued development of AI-enabled IT services, including self-service capabilities, intelligent ticket routing, workflow automation, and Sabey’s internal AI concierge platform
Contributing to the modernization of support operations and employee technology experiences across the organization

Benefits

Competitive compensation
SabeyLife benefits
Comprehensive Benefits: Sabey covers 100% of employee-only premiums for base medical and PPO dental plans
Contributes up to $2,000 annually to a Health Savings Account (HSA)
Up to 5 weeks of PTO based on tenure
10 paid holidays
Ability to carry over unused PTO
Competitive, matched 401(k) retirement plan
Access to structured professional and personal development programs, including Thought Patterns for High Performance, Everything DiSC , and Built to Last
Long-term career growth
Internal mobility