IT Support Lead - Sabey Corporation
About The Position
Sabey Data Centers is seeking an IT Support Lead to shape the future of IT support operations within a growing, innovation-driven organization. This role involves leading a team of IT Support Technicians, managing escalations, providing systems support, and driving operational improvements through automation, AI-enabled workflows, and modern service delivery. The position offers a chance to influence how technology supports employees at scale and advance internal AI concierge capabilities, contributing to meaningful impact and long-term growth within a company that promotes from within. Sabey values team members who are humble, hungry, and smart, emphasizing curiosity, collaboration, accountability, and continuous improvement.
Requirements
- 5+ years of experience in IT support, service delivery, or related technical support environments
- A+ certification, ITIL certification, asset management certification, or equivalent professional experience required
- Experience supporting Windows 10 and Windows 11 environments
- Proficiency with Microsoft 365 applications including Word, Excel, PowerPoint, Outlook, and Teams
- Experience with Intune, PowerShell, scripting, automation, and endpoint management technologies
- Experience optimizing workflows within ticketing platforms; Freshservice experience preferred
- Familiarity with Apple Business Manager (ABM) and managing iOS applications through Intune
- Strong written and verbal communication skills with the ability to collaborate effectively across all levels of the organization
- Proven ability to coach, develop, and influence team members
- Strong organizational skills with the ability to prioritize competing projects and operational needs
- A detail-oriented mindset with strong critical thinking and problem-solving capabilities
- Interest in leveraging AI and automation technologies to improve IT support operations and employee experience
Nice To Haves
- Previous leadership or supervisory experience preferred
- Microsoft certifications such as Microsoft 365 Certified: Endpoint Administrator Associate, Microsoft 365 Fundamentals, MCP, or MCSE are a plus
Responsibilities
- Leading, mentoring, and supporting IT Support Technicians while fostering accountability, collaboration, and professional development
- Overseeing ticket intake, prioritization, triage, escalation workflows, and service quality metrics
- Providing advanced onsite and remote technical support for escalated issues
- Managing, deploying, and supporting Windows operating systems and endpoint technologies
- Supporting and troubleshooting cloud-based and on-premise applications
- Installing, configuring, and troubleshooting technologies including A/V systems, multifunction printers, mobile devices, and VoIP phones
- Coordinating vendor and third-party contractor relationships
- Driving the creation and maintenance of policies, procedures, technical documentation, and knowledge base content
- Leading cross-functional IT initiatives and ensuring successful project execution
- Identifying opportunities to improve operational efficiency through scripting, automation, and process optimization
- Supporting the continued development of AI-enabled IT services, including self-service capabilities, intelligent ticket routing, workflow automation, and Sabey’s internal AI concierge platform
- Contributing to the modernization of support operations and employee technology experiences across the organization
Benefits
- Sabey covers 100% of employee-only premiums for base medical and PPO dental plans
- Contributes up to $2,000 annually to a Health Savings Account (HSA)
- Up to 5 weeks of PTO based on tenure
- 10 paid holidays
- Ability to carry over unused PTO
- Competitive, matched 401(k) retirement plan
- Access to structured professional and personal development programs, including Thought Patterns for High Performance, Everything DiSC, and Built to Last
- Long-term career growth
- Internal mobility
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
