IT Support Lead

Greater Nashua Mental Health•Nashua, NH

6h•Onsite

About The Position

Greater Nashua Mental Health is seeking an IT Support Lead to oversee the day-to-day operations of the helpdesk and ensure a high level of technical support for staff. This role provides leadership and guidance to support team members, improves processes, and ensures timely resolution of technical issues. The IT Support Lead collaborates closely with IT staff and vendors to maintain reliable systems, support clinical applications, and enhance overall user experience.

Requirements

Bachelor’s degree in Information Technology or related field required.
3–5 years of IT support or related experience.
Strong knowledge of Windows environments, desktop support, and troubleshooting.
Excellent customer service, communication, and interpersonal skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong problem-solving skills and sound judgment.
Proficiency with Microsoft Office products.
Ability to work independently and collaboratively with a proactive approach.

Nice To Haves

2–3 years of helpdesk or customer support experience preferred.
Experience supporting clinical or healthcare systems preferred.

Responsibilities

Oversee daily IT helpdesk operations, ensuring timely resolution of support tickets.
Provide technical guidance and support to IT team members.
Establish and improve support processes and best practices.
Prioritize and manage high-impact or urgent technical issues.
Coordinate with vendors and internal teams to maintain and improve systems.
Maintain inventory of IT assets including computers, phones, and related equipment.
Support and maintain clinical systems, including EMR/EHR applications.
Respond to and resolve user support requests, escalating when needed.
Develop documentation, workflows, and training materials.
Provide training to staff on systems and applications.
Collaborate with IT team members to ensure coverage and operational continuity.
Perform additional duties and special projects as assigned.