IT Support, Executive Services

Procore Technologies•Austin, TX

1d•$71,552 - $98,384•Onsite

About The Position

Procore Technologies is seeking an IT Support, Executive Services professional for its End User Services team. The role delivers high-touch technical support and asset management for C-suite executives and other executive leaders. The person works with Executive Assistants, senior leadership, and regional IT engineering teams to support executive operations, hardware refreshes, and proactive service delivery. In addition to VIP support, the role resolves tickets in the core End User Services queue and supports broader team workload as needed. This position is based onsite in Procore’s Austin, Texas office and requires daily office presence for direct, hands-on support. It reports to the Senior Manager, End User Services. The position offers an annual base pay range of $71,552 to $98,384 and may also be eligible for equity compensation and/or bonus incentive compensation.

Requirements

Proven experience in IT Desktop Support or Service Desk roles, including dedicated experience supporting executive leadership and partnering with Executive Assistants.
Practical experience troubleshooting executive conference room systems and AV technology, including Zoom Rooms and Neat.
Expertise with macOS, Windows OS, and iOS and Android mobile devices.
Hands-on proficiency with SaaS, identity, and ticketing platforms, including Okta/SSO, Google Workspace, Zoom, Slack, O365, and Jira Service Management.
Working knowledge of Jamf and Intune for endpoint configuration, security patching, and automated deployments.
Exceptional interpersonal skills and emotional intelligence, including the ability to maintain composure, urgency, and confidentiality when supporting executive stakeholders under pressure.

Responsibilities

Build trusted relationships with Executive Assistants through regular syncs to plan for executive travel, high-stakes meetings, and hardware upgrades.
Provide dedicated technical support to C-level executives and VIP visitors in Austin, resolving technical issues with urgency and discretion.
Manage executive hardware assets, VIP spare inventories, and planned hardware refreshes.
Resolve high volumes of Tier 1–3 tickets alongside the broader support team while maintaining fast SLA response times and awareness of operational system changes.
Execute technology support for executive meetings, town halls, and board meetings, including pre-event AV testing and active meeting monitoring.
Partner with the Digital Employee Experience organization to troubleshoot endpoint issues, optimize automated device provisioning, and improve queue health.