IT&S Support Services
About The Position
The IT&S Support Services role at Parkview Regional Hospital in Mexia, Texas, provides first-level technical support to internal users for basic application, hardware, and network-related requests. The position handles troubleshooting, ticketing, user education, and minor hardware support in accordance with service level agreements and organizational policies, helping maintain efficient and secure IT operations in a healthcare setting. Parkview Regional Hospital is a 49-bed acute-care facility providing medical/surgical care, rehabilitation, and emergency care. Its focus is keeping quality healthcare close to home while maintaining and growing primary and specialty care services.
Requirements
- High school diploma or equivalent, including education equivalent to completion of secondary school or demonstrated ability to perform the essential functions of the role.
- At least 2 years of experience in an IT support role (required).
- Strong critical thinking, troubleshooting, and problem-solving skills.
- Ability to work independently under pressure and meet deadlines.
- Familiarity with Microsoft Windows OS, basic networking concepts, and healthcare IT systems.
- Effective communication and interpersonal skills.
- Commitment to confidentiality and regulatory compliance.
- Willingness to work in an on-call rotation and respond during emergencies.
Nice To Haves
- Associate’s degree in information systems or a related field.
- IT support experience in a healthcare environment.
- Prior experience with Ethernet-networked systems and hospital clinical information systems.
Responsibilities
- Respond to user support requests and document, track, and resolve issues using ticketing systems.
- Diagnose hardware and software issues, perform basic repairs, and escalate complex issues when necessary.
- Provide support for desktop and laptop computers, mobile devices, servers, and peripheral equipment.
- Manage user account access, password resets, and permissions.
- Deliver end-user training and assist with system utilization.
- Implement policies and procedures as directed.
- Assist the IT Director in system security management and backup/recovery processes.
- Participate in 24/7 on-call coverage for IT-related incidents.
- Maintain compliance with organizational policies and IT best practices.
- Download and transmit data to external billing and collection systems as needed.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
