Sr. IT Support Engineer

Swoogo

6d

About The Position

In this role, you will be responsible for owning IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration, including provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and handling common login issues. You will also build and maintain AI-assisted support workflows for auto-resolution of common requests, intelligent triage/routing, and self-serve flows. Additionally, you will administer the company's AI tooling stack (Claude Enterprise, MCP connectors, and similar), manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) for patching, security, and hardware lifecycle, administer Google Groups/distro lists and email hygiene, support onboarding and offboarding automation, and partner with Security & Compliance on access reviews and incident triage.

Requirements

• 5+ years in IT support/systems or similar roles, with real ownership of the tools, not just ticket-closing
• Deep hands-on experience with Google Workspace, Okta, 1Password, Claude, and Slack administration
• Experience with MDM platforms (Jamf and/or Intune) for Mac and Windows fleets
• A track record of building automation or self-serve tooling that improves employee IT experience
• The judgment to know when automation is the right answer and when a person needs a person — and the writing/communication skills to make interactions feel personal, even the automated ones
• Comfort owning ambiguous, cross-functional problems without a lot of hand-holding

Nice To Haves

• Software development experience (scripting, internal tools, or full stack apps)
• Hands-on work with agentic AI workflows and MCP servers
• Compliance-adjacent experience (SOC 2, ISO 27001, or similar frameworks) and comfort with compliance platforms like Vanta

Responsibilities

• Own IT support end-to-end across Google Workspace, Okta, 1Password, and Slack administration — provisioning, deprovisioning, access reviews, MFA/SSO troubleshooting, and the inevitable "I got a new phone and can’t log in" tickets
• Build and maintain AI-assisted support workflows to auto-resolve common requests, with intelligent triage/routing, and self-serve flows
• Administer our AI tooling stack (Claude Enterprise, MCP connectors, and similar) for the whole company: seat provisioning, connector troubleshooting, usage monitoring, and being the calm voice in Slack when a third-party outage isn't actually us
• Manage endpoint devices via MDM (Jamf for Mac, Intune for Windows) — patching, security baseline enforcement, hardware lifecycle (replacements, loaners, offboarding pickups), and diagnosing the weird stuff
• Administer Google Groups/distro lists and email hygiene — access requests, safe-sender/allowlist changes, and a first line of defense on phishing reports
• Support onboarding and offboarding automation so new hires have working accounts on day one and departing employees are fully, cleanly deprovisioned
• Partner with Security & Compliance on access reviews, basic incident triage, and making sure "fast" and "correct" aren't in tension

Benefits

• Perks & Benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed