IT Support Engineer

Torus•Sherwood, OR

12d•$60,000 - $70,000•Hybrid

About The Position

Every system Torus designs, builds, and supports depends on the internal tools and infrastructure that keep our teams running. And that's where you come in. Torus is hiring an experienced IT Support Engineer to join our growing team and company. The ideal candidate is passionate about supporting users across every part of Torus's mission, from engineering to manufacturing to the field. The position will handle troubleshooting, maintenance, and documentation of Torus's internal systems.

Requirements

Bachelor’s degree; preferably in Network Security/ Engineering/ Administration, Computer Science, Information Technology, Information Systems, or a related field. Work experience may be evaluated in place of education.
1+ years experience in IT Helpdesk role.
Hands-on experience with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
Experience with Jira ITSM and Slack for ticket management.
Strong troubleshooting skills for hardware, software, and networks.
Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
Excellent communication and customer-service skills.
Background Check All candidates are subject to a background check.
Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.
Proficiency in reading, writing, and speaking English required.

Nice To Haves

The role is Oregon-based remote with on-site work as needed in our Oregon Warehouse. Requires occasional travel to Utah for team meetings.

Responsibilities

Serve as the primary point of contact for IT related issues or requests via email, slack or submitted ticket.
Responsible for all aspects of an organization’s network systems including software, hardware and support.
Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
Manage the setup, configuration, and deployment of various platforms and systems across the organization.
Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
Respond to performance issues and service outages.
Documenting IT system configuration.
Updates/creates system documentation which may affect multiple teams.
Other duties and projects as assigned.

Benefits

Employee Rewards Package including equity
401(k) Retirement Savings Plan
Torus paid life and AD&D Insurance with options to purchase additional coverage
Voluntary short- and long-term disability insurance
Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.
Unlimited discretionary PTO or 10 days annual PTO
10 paid company holidays
Waiting period-free 100% paid parental leave
Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
Team members receive Torus branded gear
Peer Recognition Program
Fully stocked break rooms with free snacks and drinks.