IT Support Engineer

Specialty1 Partners•Charlotte, NC

3d•Remote

About The Position

As the IT Support Engineer, you will be responsible for helping to build out, maintain, and troubleshoot our rapidly expanding infrastructure. You will be part of a talented team of engineers that demonstrate superb technical competency, delivering mission critical infrastructure and ensuring the highest levels of availability, performance and security. Qualified systems engineers will have a background in IT, computer systems engineering, or systems engineering and analysis.

Requirements

BS/MS degree in Computer Science, Engineering or a related subject
Proven working experience in installing, configuring and troubleshooting UNIX /Linux based environments.
Experience with monitoring systems

Responsibilities

Oversee the Charlotte region including frequent travel to assigned locations
Manage and monitor all installed systems and infrastructure
Install, configure, test and maintain operating systems, application software and system management tools
Proactively ensure the highest levels of systems and infrastructure availability
Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
Maintain security, backup, and redundancy strategies
Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
Participate in the design of information and operational support systems
Provide 2nd and 3rd level support
Liaise with vendors and other IT personnel for problem resolution