Level 3 IT Support Engineer

Allierad LLC•Houston, TX

6d•Onsite

About The Position

One of Houston's leading Managed Service Providers (MSPs) is seeking an experienced, customer-focused Level 3 IT Support Engineer to join our growing team. We're looking for a motivated IT professional who enjoys solving complex technical challenges, delivering exceptional client service, and collaborating with a team dedicated to excellence. As a Level 3 Engineer, you will serve as a senior technical resource, providing advanced support for client environments while mentoring teammates and taking ownership of issues through to resolution.

Requirements

5+ years of IT engineering or systems administration experience, preferably in a Managed Service Provider (MSP) environment.
2+ years of experience with: Cisco switching, VLANs, routing, and firewall administration
2+ years of experience with: Server hardware technologies, including RAID, storage, and server platforms
2+ years of experience with: Backup and disaster recovery solutions
2+ years of experience with: Corporate antivirus and endpoint security
2+ years of experience with: VPN configuration and troubleshooting
2+ years of experience with: Microsoft Azure and/or Amazon Web Services (AWS)
Strong troubleshooting and analytical skills.
Excellent communication and customer service abilities.
Dependable, organized, and accountable.
Ability to work independently while contributing to a collaborative team.
Consistent history of positive client feedback.
Commitment to high-quality work and professional growth.
Ability to lift and move computer equipment weighing up to 50 pounds.
Ability to install and run local network cabling when needed.
Reliable transportation.
Ability to commute to our Houston office.
Minimum of 2 years of customer service experience.
English (Required)

Nice To Haves

Microsoft Certified Professional (MCP)
Microsoft Certified IT Professional (MCITP)
Cisco CCNA, CCDA, or CCNP
CompTIA Network+
CompTIA Project+
Apple certifications
Equivalent certifications and relevant experience will also be considered.

Responsibilities

Deliver outstanding customer service while ensuring every client interaction exceeds expectations.
Accurately document time entries daily, accounting for an 8-hour workday plus a 1-hour lunch.
Maintain thorough and up-to-date documentation of client networks and environments.
Install, configure, and troubleshoot VoIP telephone systems.
Respond to and complete Time & Materials (T&M) service requests.
Deploy and support business continuity and disaster recovery solutions.
Administer and troubleshoot Microsoft 365 and Google Workspace environments.
Install, configure, and troubleshoot desktop and server hardware, including storage, networking, and peripheral components.
Install, configure, and support Windows Server environments.
Diagnose and resolve advanced network, server, workstation, cloud, and security issues.
Take ownership of assigned projects and service requests through successful completion.
Prioritize multiple tasks while maintaining attention to detail in a fast-paced environment.
Research and learn new technologies independently.
Communicate technical concepts clearly to both technical and non-technical audiences.
Collaborate with teammates, share knowledge, and contribute to continuous improvement.
Participate in the on-call rotation to provide after-hours support as scheduled.