Technical Support Engineer - Level 3

Park Place Technologies•Markham, ON

11d•Onsite

About The Position

RESPONSIBLE FOR THE IMPLEMENTATION, ADMINISTRATION, SUPPORT, MAINTENANCE, TROUBLESHOOTING, AUTOMATION, OPTIMISATION, AND CONTINUAL IMPROVEMENT OF ENTERPRISE X86 INFRASTRUCTURE, PRIVATE CLOUD HOSTED SERVICES, AND ASSOCIATED OPERATIONAL PLATFORMS WITHIN MANAGED SERVICES AND CUSTOMER ENVIRONMENTS. ACTS AS A TECHNICAL ESCALATION POINT AND PROVIDES TECHNICAL SUPPORT FOR ASSIGNED SERVICES AND CUSTOMER ENVIRONMENTS.

Requirements

Strong experience supporting enterprise X86 infrastructure within managed services or enterprise environments.
Advanced Windows Server and VMware administration and troubleshooting skills.
Good understanding of cloud infrastructure, networking, storage, backup, identity, and security technologies.
Experience with PowerShell, scripting, automation, and operational tooling.
Knowledge of high availability, disaster recovery, and business continuity practices.
Experience operating within ITIL aligned incident, problem, change, request, and major incident management processes.

Nice To Haves

Automation and scripting experience
Knowledge of scalable and highly available architectures
Experience with monitoring, observability, and event management platforms.
Vendor certifications a plus for specific platform support needs.

Responsibilities

Provide advanced operational support for infrastructure and private cloud services.
Troubleshoot, diagnose, and resolve complex incidents, problems, and service degradations.
Perform root cause analysis and implement corrective and preventative actions.
Support configuration, patching, upgrades, migrations, and decommissioning activities.
Maintain platform availability, security, resilience, performance, and capacity.
Act as a technical escalation point for support and operational teams.
Participate in major incidents, service transitions, onboarding activities, and technical projects.
Collaborate with networking, storage, backup, public cloud, security, and observability teams.
Develop and maintain technical documentation, standards, procedures, and knowledge articles.
Drive automation, standardisation, operational efficiency, and continual service improvement initiatives.