Level 3 MSP Senior IT Engineer
About The Position
At TeamLogic IT of San Ramon, we're looking for a technical leader who is passionate about IT, invested in continuous growth, and excited to make a meaningful difference for our clients every single day. As our Level 3 Senior IT Engineer, you'll be the highest technical escalation point on our service delivery team, working across a diverse portfolio of small and mid-sized business clients throughout the East Bay and Tri-Valley. This is a role where no two days look the same. One day you might be architecting a cloud migration for a growing professional services firm; the next, you're mentoring a junior engineer through a complex network issue or presenting a technology roadmap to a client's executive team.
Requirements
- 5+ years of progressive IT experience, including at least 2-3 years as a Level 3 / Senior Engineer at an MSP.
- Expert-level knowledge of Windows Server (2016/2019/2022), Active Directory, Group Policy, DNS, and DHCP.
- Strong hands-on experience with virtualization: Microsoft Hyper-V and Azure Cloud.
- Solid proficiency with Microsoft 365 administration: Exchange Online, Teams, SharePoint, Azure AD/Entra ID, and Intune.
- Advanced networking skills: TCP/IP, VLANs, routing, switching, VPNs, and enterprise firewall management.
- Comfort working with enterprise networking equipment such as Cisco, Fortinet, SonicWALL, or Meraki.
- A solid grasp of cybersecurity fundamentals, NIST frameworks, and experience with security tools (EDR, MFA, SIEM).
- Hands-on experience with RMM, PSA, and site documentation platforms.
- Proven ability to manage IT projects from kickoff to completion; on time and within scope.
- Strong communication skills: you can explain a complex technical issue clearly to a non-technical client.
- A valid driver's license and reliable transportation; some client site visits will be required.
Nice To Haves
- Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect, or M365 Enterprise Administrator.
- CompTIA Security+, Network+, or CASP+ certification.
- Familiarity with compliance frameworks such as HIPAA, CMMC, SOC 2, or PCI-DSS.
- Scripting and automation skills in PowerShell, Python, or Bash.
- Knowledge of the ITIL service management framework.
- Apple macOS administration experience in a business setting.
- A track record of building strong, long-term relationships with SMB clients.
Responsibilities
- Be the go-to expert to own and resolve the most complex technical escalations that Level 1 and Level 2 engineers bring to you.
- Lead impactful projects by designing and delivering server migrations, cloud deployments (Microsoft 365, Azure, AWS), and network infrastructure upgrades.
- Protect your clients by implementing and managing cybersecurity solutions including EDR/MDR, SIEM, MFA, email security, and vulnerability management.
- Work with modern tools by administering Hyper-V, Windows Server, Active Directory, and M365 environments across a variety of client sites.
- Secure the network by managing and configuring firewalls, switches, routers, and VPN solutions (Cisco, SonicWALL, Fortinet, Meraki).
- Be a trusted advisor by conducting technology assessments and delivering written recommendations and strategic IT roadmaps to clients.
- Build business continuity by architecting and maintaining backup and disaster recovery solutions, both on-premise and in the cloud.
- Grow the team by mentoring and guiding Level 1 and Level 2 technicians and engineers, helping them develop their skills and confidence.
- Stay organized by documenting your work thoroughly in our PSA/RMM platforms.
Benefits
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
- 401(k)
- Competitive salary
- Dental insurance
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
