IT Support Engineer - Video Systems

SDI Presence • Chicago, IL

59d • $70,000 - $90,000 • Hybrid

About The Position

The Video Services Engineer provides operational support, configuration, and performance management for enterprise video management systems in a large, mission-critical airport environment. The role is centered on Genetec Security Center (Omnicast) and requires understanding of video systems spanning cameras, analytics, storage, and network infrastructure.

The position combines enterprise video systems engineering with core IT infrastructure support. Candidates with strong IT infrastructure or desktop support backgrounds and exposure to video, security, or physical systems are encouraged to apply. The engineer works with field technicians, project teams, customers, and other stakeholders to maintain reliable video system performance across the airport ecosystem.

The position is based at O'Hare International Airport in Chicago, Illinois, with a hybrid schedule of three onsite days and up to two remote days per week. Additional onsite attendance may be required for upgrades, maintenance, or special projects. Occasional local travel between O'Hare and Midway airports may be required, approximately one to two times per year. The role participates in an on-call rotation supporting airport operations at O’Hare and Midway, approximately one to two times per year if needed, and may participate in after-hours maintenance windows.

Requirements

• At least 3 years of experience supporting enterprise- or campus-scale IT systems, such as those in airports, transportation, healthcare, higher education, or large corporate campuses.
• Experience with VMware or other virtualization technologies.
• Experience with Microsoft technologies and enterprise support environments.
• Experience with enterprise video management systems; Genetec is strongly preferred but not required.
• Strong understanding of IP video systems, including IP cameras, encoders, and ONVIF standards.
• Understanding of video streaming concepts, including bitrate, frame rate, compression, and multicast/unicast.
• Knowledge of camera technologies, including low-light performance, WDR, lenses, and positioning.
• Experience supporting video storage environments, including retention policies, archiving, and SAN/NAS systems.
• Familiarity with video analytics technologies, including motion detection, LPR, AI-based analytics, and event correlation.
• Networking fundamentals, including Cisco switch configuration and troubleshooting, VLAN design and segmentation, IP addressing and subnetting, and network performance considerations for high-bandwidth video systems.
• Experience supporting Windows-based servers and workstations that support VMS platforms.
• Ability to diagnose and resolve issues across software, hardware, and network layers.
• Strong troubleshooting and analytical skills in live, mission-critical environments.
• Ability to work independently and collaboratively with field and engineering teams.
• Strong communication and documentation skills.
• Customer-focused mindset and strong sense of urgency.

Nice To Haves

• Bachelor’s degree in IT, Engineering, or a related technical discipline, or equivalent experience.
• Genetec certification, such as Certified Technical Associate, Certified Technical Professional, or higher.
• Experience with additional Genetec modules, such as Synergis Access Control, Federation, or Mission Control/Event Management.
• Experience with major camera manufacturers such as Axis, Hanwha, or Bosch.
• Experience in regulated or high-availability environments such as airports or critical infrastructure.
• Familiarity with performance monitoring and diagnostic tools for video systems.

Responsibilities

• Support enterprise Genetec video management systems, including configuration, monitoring, and lifecycle support.
• Troubleshoot the full video stack, including cameras, encoders, servers, storage systems, and network infrastructure.
• Configure and maintain Genetec video components, including camera provisioning, recording roles, archiving, and system parameters.
• Monitor system health and performance and identify latency, bandwidth, storage utilization, and video quality issues.
• Analyze and resolve video loss, degraded streams, recording failures, and analytics performance issues.
• Support video analytics capabilities, including motion detection, license plate recognition (LPR), and other intelligent video features.
• Collaborate with field service technicians and project teams to validate camera installations, support commissioning, and resolve field-related issues.
• Perform onsite validation, including camera alignment, focus, positioning, and basic diagnostics.
• Configure and troubleshoot video-supporting network infrastructure, including switches, VLANs, multicast/unicast traffic, and IP addressing.
• Assist with system upgrades, firmware updates, patches, and planned maintenance.
• Participate in system testing, cutovers, and after-hours maintenance windows.
• Develop and maintain technical documentation, standards, and troubleshooting guides.
• Work directly with customers and stakeholders to resolve issues in a high-availability operational environment.
• Participate in an on-call rotation supporting airport operations at O’Hare and Midway, approximately one to two times per year if needed.

Benefits

• Medical, dental, and vision coverage.
• Company-provided life insurance.
• Short- and long-term disability coverage.
• Matched retirement savings.
• Wellness program.
• Paid time off.
• Competitive salary range of $70,000–$90,000; base salary may vary based on location, skills, and relevant experience, and some positions may include bonuses or commissions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed