IT Support Engineer

Validity•Boston, MA

4d•Hybrid

About The Position

As an IT Support Engineer, you will play a role in selecting, installing, configuring, and maintaining core IT systems that drive our business operations. You will provide both in-person, on-site (Boston, MA 3 days per week) and remote support to employees, ensuring seamless technology experiences across all locations. This position reports directly to the Director of IT and collaborates closely with cross-functional teams to deliver innovative solutions and exceptional service. Candidates must be immediately available to work 3 days per week in the team's Boston, MA (Financial District) office location. On-site days are Tuesday, Wednesday, and Thursday of each week. On-site interview attendance is required for this role. This role is not eligible for remote work or relocation.

Requirements

Experience administering large-scale O365 and Google Workspace.
Experience building, managing and monitoring laptops, servers and other devcies via Jamf, Intune, ConnectWise.
Experience with industry standard security solutions.
Strong background in supporting Windows, Mac and Linux users.
Entra ID, Azure, Microsoft 365, Active Directory, Okta.
Prior experience in a mid-sized enterprise IT team (500+ employees).
Exceptional customer service and communication skills.
Ability to participate in on-call rotation and occasional travel.
This role requires the ability to work 3 days per week in the team's Boston, MA (Financial District) office location. On-site days are Tuesday, Wednesday, and Thursday of each week. This role is not eligible for remote work or relocation.

Nice To Haves

Bachelor’s degree in Information Technology or related field.
Experience leading teams through Agile processes
Expertise managing Cisco Meraki

Responsibilities

Administer on-premises and cloud servers, applications, and network infrastructure.
Automate onboarding and offboarding processes using Powershell scripting, Bettercloud and other industry-standard tools.
Champion the adoption of cloud technologies to deliver scalable, secure solutions.
Provide prompt, professional IT support to local and remote employees.
Manage back-office systems (servers, storage, networking) critical to business operations.
Oversee SaaS applications (O365, Google Workspace, Entra, Okta, Slack, Zoom, etc.).
Develop and maintain documentation for IT operations and user education.
Maintain hardware and software inventories
Build strong relationships with internal stakeholders.
Independently resolve technical issues, perform root cause analysis, and implement preventive measures.
Support audit evidence collection, ongoing compliance activities and incident response.
Communicate effectively with all levels of the organization.