IT Engineer

Rox Data Corp • San Francisco, CA

1d • Onsite

About The Position

Rox is seeking a founding-level IT Support Engineer to join their San Francisco office. This role is crucial for building the IT and Security infrastructure that the company relies on daily. The ideal candidate will be a hands-on troubleshooter and systems thinker, comfortable owning problems end-to-end in a fast-paced, minimally-processed environment. You will manage the support queue, automate tasks, resolve IT issues, and improve tech hygiene. This role offers the opportunity to set the blueprint for IT operations as Rox scales, impacting how the company handles onboarding, identity management, endpoint security, and automation.

Requirements

• 3–5+ years of experience in IT systems engineering, ideally at a fast-growing company
• Hands-on administration experience with Okta or a comparable Secure ID/SSO platform
• Working knowledge of SSO, SAML, OIDC, and SCIM
• Experience managing a SaaS/collaboration stack such as Google Workspace, Slack, Notion, and a ticketing/project tool (Linear or similar)
• Experience with Mac endpoint management (JumpCloud, Jamf, or similar MDM)
• Scripting ability in Python and Bash, with demonstrable automation you've shipped
• Strong knowledge of systems and network primitives; advanced sysad know-how across various operating systems (nix, macOS, Windows)
• Strong troubleshooting instincts across systems that touch identity, systems, networking, and SaaS integrations
• Clear written and oral communication
• Comfort with ambiguity and a preference for owning problems end to end
• Willingness to work on-site in San Francisco 5 days a week

Responsibilities

• Serve as the primary IT support engineer for the San Francisco office
• Administer and evolve our core Enterprise identity stack: Okta, Google
• Own the employee identity and application lifecycle
• Administer endpoint management and engineer solutions for compliance enforcement
• Automate recurring IT engineering work
• Support security and compliance efforts for SOC 2 and ISO 27001
• Identify opportunities to streamline IT operations and engineer tooling to scale

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed