IT Support Engineer

Intersect • San Francisco, CA

7d • Hybrid

About The Position

As part of Intersect’s Technology team, you’ll help deliver secure, reliable, and scalable IT operations that keep employees productive and connected across the organization. This role combines hands-on systems administration with thoughtful end-user support, helping teammates seamlessly access the tools and systems they rely on every day. You’ll serve as a key technical resource across identity management, endpoint administration, SaaS operations, and employee support, while helping improve IT processes and documentation as the company continues to grow. This position is slightly more senior in scope and responsibility, providing opportunities to take ownership of technical escalations, mentor best practices, and contribute to operational improvements across the broader IT environment. This role is based in San Francisco and requires regular in-office collaboration with teammates and stakeholders.

Requirements

• 3+ years of experience in IT support, systems administration, or related technical operations roles
• Experience supporting employees in a business or corporate environment
• Strong proficiency supporting Windows and macOS operating systems
• Experience administering identity providers such as Okta or similar platforms
• Experience managing devices through MDM solutions including Jamf, Kandji, Intune, or equivalent tools
• Familiarity with cloud productivity platforms such as Google Workspace
• Experience with software deployment, patch management, and software license administration
• Working knowledge of networking fundamentals and endpoint troubleshooting
• Experience using ticketing systems and remote support tools; familiarity with Jira will help you succeed
• Exposure to scripting or automation tools such as PowerShell, Python, or Apps Script will help you succeed
• Strong troubleshooting skills, attention to detail, and commitment to documentation
• Clear communication skills and a customer-focused mindset that builds trust with teammates
• Ability to manage competing priorities independently while maintaining high-quality support
• A collaborative, proactive approach that will help you succeed in a fast-moving environment
• Based in or able to work regularly from the San Francisco office

Responsibilities

• Administer and maintain Windows and macOS systems to ensure stability, performance, and availability
• Manage identity and access through Okta, including user lifecycle management, SSO, MFA enforcement, and group administration across SaaS applications
• Support and maintain Google Workspace administration, organizational policies, and access controls
• Perform endpoint patching, software updates, and routine maintenance to maintain secure and reliable environments
• Partner with teammates to improve endpoint management standards and operational consistency
• Resolve escalated support requests and serve as a trusted technical escalation point for employees
• Deliver high-quality onboarding and offboarding experiences, including provisioning devices, managing access, and supporting employee setup
• Troubleshoot hardware, software, SaaS, and access-related issues with a customer-first mindset
• Maintain clear and organized documentation of support procedures, known issues, and resolutions
• Install, configure, maintain, and support operating systems and business applications across the organization
• Manage software licensing, subscriptions, and compliance requirements
• Maintain IT asset inventory and oversee device lifecycle management from provisioning through retirement
• Administer and maintain MDM platforms such as Kandji, Jamf, Intune, or equivalent tooling
• Oversee endpoint enrollment, configuration management, and device compliance workflows
• Apply security best practices across endpoints, identity systems, and user access workflows
• Support identity governance activities, including SaaS access reviews and account hygiene initiatives
• Ensure endpoint environments comply with internal security standards and baseline configurations
• Partner with cross-functional teams to identify and address operational or security gaps
• Create and maintain clear standard operating procedures and internal IT documentation
• Identify opportunities for process improvements, automation, and operational efficiency
• Support scalable IT practices that improve reliability and employee experience
• Provide guidance and basic training to employees on IT tools, workflows, and best practices

Benefits

• 100% premium coverage for you and your dependents on medical, dental, and vision
• Unlimited PTO, plus two company-wide breaks (Fourth of July & end of year)
• Up to 12 weeks of fully paid parental leave, plus 6 additional weeks for birth parents; access to family planning and family care support through Carrot and Maven
• Free access to Spring Health, including 5 free therapy and psychiatry sessions, plus a Headspace account for mindfulness and meditation through our physical health vendor, Wellhub+
• $150 monthly food stipend
• $150 monthly reimbursement for cell phone and internet
• Pet insurance allowance
• Full home office setup
• Free access to UrbanSitter with $625 in quarterly company-paid credits
• ActiveHero
• One Medical

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed