IT Support Engineer - Greer, SC

Merge IT • Greer, SC

2d • Onsite

About The Position

Our enterprise-level client in Greer, SC has an immediate need an IT Support Technician. This is a 6+ month contract with the possibility of extension or permanent hire based on performance. The role is onsite in Greer, SC and requires a drug and background check. The shift is Monday-Friday, 8 AM to 5 PM.

Requirements

• Able to follow instructions and procedures
• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities
• Routine administrative skills
• Good interpersonal skills, basic literacy and numeracy skills
• Demonstrates awareness of health and safety at work.

Responsibilities

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed