IT Support Engineer (7pm - 5am shift) - Greer, SC

Merge IT • Greer, SC

2d • Onsite

About The Position

Our enterprise-level client in Greer, SC, has an immediate need to add an overnight IT Support Engineer to the team. This is a 6+ month contract with the possibility of extension or permanent hire based on performance. The role is onsite in Greer, SC, and requires a drug and background check. The working hours are 7pm - 5am, Thursday through Sunday, involving overnight shifts.

Requirements

• Proven experience in IT Desktop Service environment.
• Uses information systems, technology functions and applications in line with IT industry standards as appropriate to the role.
• Demonstrates an organized approach to work.
• Demonstrates customer service abilities.
• Routine administrative skills.
• Good interpersonal skills, basic literacy and numeracy skills.
• Demonstrates awareness of health and safety at work.
• Able to follow instructions and procedures.

Responsibilities

• Perform a range of technical work activities either remotely or at customer site to meet business and customer requirements.
• Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements.
• Document and reports on work completed to ensure compliance with Company and Customer Procedures.
• Escalate issues in line with company processes to ensure customer demands are met and evaluate escalations and action appropriately to ensure customer demands are met.
• Provide customer service to internal and external customers to ensure consistent experience.
• Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed