IT Support Engineer – San Francisco

Postman•San Francisco, CA

1d•Onsite

About The Position

Postman is seeking an IT Support Engineer to serve as the onsite IT contact for its San Francisco office. The role provides hands-on support to keep employees productive, including device setup and troubleshooting, onboarding and offboarding, meeting-room support, and assistance with access and software. It also owns part of Postman’s broader IT systems work, with opportunities to contribute to identity management, mobile device management, automation, and process improvements.

Requirements

3–5 years of experience in IT support, help desk, or desktop engineering.
Patient, clear, and friendly communication and customer-service skills with technical and non-technical colleagues, including senior leaders, both in writing and in person.
Strong macOS troubleshooting skills, including experience with MDM such as Jamf or similar, and working knowledge of Windows.
Ability to research problems, find solutions, and document processes for others to follow.
Hands-on experience administering SaaS tools such as Google Workspace, Slack, Zoom, and Atlassian, and an identity provider such as Okta.

Nice To Haves

Windows and Microsoft 365 administration, including Intune, Entra, or Azure.
Experience supporting Zoom Rooms or similar conference-room systems.
AI experience, especially chatbots that feed into an ITSM tool.
Executive support and/or Apple Genius experience.

Responsibilities

Provide onsite deskside support for laptops, peripherals, software, and access issues, serving as a primary IT contact for office employees and leaders.
Manage San Francisco onboarding and offboarding, including preparing and issuing devices, configuring workstations, and ensuring access to core tools.
Support account lifecycle management, including provisioning, access changes, and deactivation according to identity and access processes.
Manage and troubleshoot the Mac fleet and some Windows devices using MDM tools such as Jamf and Intune.
Monitor and maintain Zoom-based meeting rooms, troubleshoot AV issues, and coordinate complex issues with vendors or AV/Enterprise Engineering.
Work tickets through the ITSM tool and #it-help, communicate clearly, and meet SLAs.
Manage local inventory and asset tracking, including receiving, labeling, issuing, recovering, and securely retiring devices.
Support onsite events, including all-hands and leadership meetings, with IT/AV setup and testing.
Create and maintain knowledge base articles and self-service documentation in Confluence.
Identify recurring issues and propose or build small automations and process improvements.
Partner with IT teammates across time zones on projects and escalations.