IT Support Engineer

Acquisition.com•Las Vegas, NV

23d•$70,000 - $76,000•Onsite

About The Position

This role is the face of IT for our headquarters. We’re a primarily Apple environment, and you’ll own support across our macOS ecosystem, identity stack, security tooling, office network, and AV systems. You’ll manage the full spectrum of in-office technical needs: from device setup to conference room reliability to the “this has to work now” moments that keep the business running. As we scale, you’ll help build and maintain a secure, stable, and scalable technology foundation grounded in our cultural values.

Requirements

2+ years of experience in IT support or IT operations within a Mac-focused environment
Advanced proficiency in macOS, Apple hardware, MDM workflows (Iru/Kandji), collaboration tools, and ABM provisioning
Strong understanding of identity systems such as Google Workspace, along with SSO, SAML, MFA, and general access management
Experience supporting in-office networking and AV setups including switches, Wi-Fi, Zoom Rooms, and conference room systems
Ability to troubleshoot across macOS, SaaS tools, networking, permissions, and endpoint security, paired with clear, calm communication and solid documentation habits
Deep alignment with our cultural values and a desire to contribute to scalable, sustainable IT processes

Responsibilities

Deliver hands-on support across macOS, Apple hardware, ABM/Managed Apple IDs, and Iru (Kandji) MDM, including device deployment, configuration, and lifecycle maintenance.
Lead onboarding and endpoint security, including zero-touch enrollment, access setup, patching, monitoring, compliance, and device health.
Run the office technology environment, including Wi-Fi, switches, cabling, VLANs, peripherals, printers, conference rooms, teleconferencing, and Apple-based AV systems.
Troubleshoot quickly and clearly across hardware, macOS, networking, SaaS tools, accounts, permissions, and security issues to keep operations running smoothly.
Improve systems and processes by maintaining documentation, refining SOPs, supporting IT initiatives such as office expansions and network upgrades, and contributing to automation and scalability.

Benefits

Flexible Unlimited Paid Time Off and Company-wide Holidays
Employer sponsored Medical, Dental, & Vision plans
$900 annual Employer HSA contribution
FSA options including dependent care
Employee assistance program and mental health resources
Employer match program for 401(k), eligible for both Traditional and Roth accounts
$1,200 annual wellness reimbursement through JOON that supports health, family care, pet care, fitness, and more!
For local or visiting team members, enjoy access to a state of the art gym at our HQ in Las Vegas

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