IT Support Engineer

Riviana Foods•Memphis, TN

12h

About The Position

IT Support Engineer - the primary focus of this role is To provide technical support for PC hardware, software, user support, network devices and connections, Microsoft platforms and cybersecurity best practices.

Requirements

Bachelor’ degree or Microsoft Certified Engineer (MSCE) or equivalent is beneficial but not required
2 years - TCP/IP PC Networking
2 years - Technical PC and Help Desk support
2 years – Active Directory support and structure knowledge
2 years - Basic Server support (hardware/OS)
2 years – Basic application level support (Office, Adobe)
COMP TA A+/N+ certification
Good troubleshooting techniques and communication skills (oral and written) required
Must be able and willing to follow directions
Ability to work independently if necessary
General network knowledge (cable tracing, vlan knowledge
Security Camera and door control systems knowledge
Microsoft Windows 7,10,11/Server
Office 365/Teams
Sharepoint
AXIS camera systems
SOTI Mobile
Dell Servers
VMWare
Iphone/Android mobile devices
Ability to lift up to 50lbs, reasonable daily walking distance, comfortable working in cold/hot environments due to equipment locations
Company IT support / coverage (between IT team members) is 7:00 AM to 5:00 PM, with occasional after hours support

Responsibilities

Respond to users work requests using Riviana Helpdesk ticketing system in resolving PC and network problems
Image, configure and distribute new PC’s and servers as needed
Maintain system security through OS software upgrades/patches/system settings on all PC’s and servers utilizing Ebro Foods Corporate security suites
Maintain user settings/active directory user and PC accounts for proper authorization to system resources
Assist infrastructure team in managing/deploying/maintaining Windows Servers, VMware environment, Office 365/Teams, Cisco phones, Application support
Assist with installing/troubleshooting access control systems and security cameras
Help research and evaluate new hardware and software products
Work with vendors to resolve problems with PC’s and servers
Assist in managing/configuring/replacing RF handheld and forklift mobile devices in facility
Must be willing to occasionally travel to Riviana locations within 2hrs of Memphis facility
Provide occasional first tier after hours support to Memphis facility