IT Support Engineer

Muon Space • San Jose, CA

6h • $110,000 - $140,000

About The Position

This role is ideal for a motivated individual who is passionate about technology and helping people. As the first point of contact for our support desk, you will ensure the seamless daily operation of end-user tools and provide a welcoming, efficient experience for every employee. You will focus on the fundamental building blocks of IT: hardware readiness, user access, and reliable troubleshooting.

Requirements

• 2–4 years of experience in an IT support role, customer service environment, or a relevant technical internship.
• Familiarity with the basics of Google Workspace and Microsoft 365.
• Basic understanding of how a business network functions (connecting to Wi-Fi, using a VPN).
• Fundamental proficiency in troubleshooting Windows 11 and macOS.
• Exposure to (or a strong desire to learn) endpoint tools like Workspace One.
• Ability to physically set up workstations (monitors, docks, cabling).
• Empathy & Patience: The ability to stay calm and helpful when users are frustrated.
• Reliability: Strong attention to detail, especially regarding the repetitive but critical steps of onboarding/offboarding.
• Communication: Clear verbal and written skills for explaining technical steps to non-technical coworkers.
• Curiosity: A proactive "learner" mindset—constantly looking for the "why" behind a problem.

Responsibilities

• Provide friendly, responsive first-level technical support to end-users across Windows, macOS, Linux, and mobile devices.
• Resolve common IT issues related to hardware, software, and connectivity (Wi-Fi, printing, peripherals) to ensure minimal downtime for staff.
• Triage incoming tickets and escalating more complex issues to Senior Engineers when necessary.
• Onboarding: Execute the end-to-end technical setup for new hires, including hardware provisioning, account creation, and initial IT orientation.
• Offboarding: Securely manage the departure process by deactivating accounts, reclaiming hardware, and ensuring company data is protected.
• Coordinate with HR to ensure all new employees are "Day 1 Ready" with the correct access and equipment.
• Assist in the maintenance and setup of laptops, desktops, and mobile devices.
• Perform basic software installations and OS updates in line with company security standards.
• Maintain an accurate asset inventory, tracking the lifecycle of hardware from storage to deployment to retirement.
• Perform routine user management tasks in Okta and Google Admin Console (e.g., password resets, group memberships, and MFA resets).
• Support users with basic Single Sign-On (SSO) login issues and account lockouts.
• Ensure all user access follows established security "least-privilege" protocols.
• Handle daily administration within Google Workspace (Gmail, Drive, Calendar).
• Help users troubleshoot "how-to" questions and basic configuration issues within the Google suite and other core company SaaS apps.
• Setup new groups and shared drives.
• Create and update "Simple Start" guides to help end-users help themselves.
• Maintain clear, detailed notes within the ticketing system to build a reliable history of technical issues and solutions.

Benefits

• In addition to salary, full-time employees receive equity compensation as well as benefits including medical, dental, and vision insurance, a 401k retirement plan, short & long term disability and life insurance.
• We also offer three weeks paid vacation for new employees, along with 12 paid holidays, unlimited sick time and paid parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees