IT Support Engineer

Assured • Palo Alto, CA

10d • Remote

About The Position

Assured is on a mission to modernize insurance. Claims processing (i.e. should we pay this claim?), while often overlooked, is the foundation of the entire industry. It’s currently highly manual, involving phone calls, faxes, and gut instinct, costing tens of billions of dollars a year. We can do better. At Assured, we provide large insurers with the software solutions they need to win in a modern, technology-driven world. From self-service claim-filing software to backend fraud detection, we’re the engine that powers claims processing for some of the largest insurers in the world. The challenges we face are deep and diverse, from creating digital experiences that provide comfort and clarity to claimants at their most stressed and vulnerable to orchestrating large-scale ML-driven decision-making on billions of dollars of claims payments, life at Assured is dynamic, collaborative, and rewarding. We're looking for a IT Support Engineer to be the first point of contact in supporting our employees at Assured. Reporting to the IT Manager, you'll play a key part in keeping our day-to-day IT Operations running smoothly and help everyone on the team get the technology and access they need to do their best work. You'll guide new hires through their first day setup, solve technical problems as they come up, and help us build better systems along the way. This role is a chance to directly improve how people work and feel supported at Assured.

Requirements

• 5+ years of experience in user support and IT administration, ideally in a remote-first or startup environment.
• Deep expertise in macOS support with working knowledge of Windows and Linux.
• Hands-on experience with device and identity management tools such as Jamf, Kandji, JumpCloud, and Microsoft Intune.
• Proficiency in Google Workspace administration and software access management.
• Strong troubleshooting, communication, and problem-solving skills.
• Ability to work independently, prioritize effectively, and drive IT initiatives forward.
• A collaborative mindset and passion for building exceptional technology experiences.

Responsibilities

• Serve as the first point of contact for our fully remote team, providing empathetic technical support across macOS, Windows, Linux, and mobile devices.
• Coordinate and manage onboarding and offboarding processes across multiple systems while partnering with HR, Security, and Operations.
• Maintain and improve IT infrastructure, manage user access, and oversee company hardware and software.
• Automate IT workflows, optimize configurations, and integrate tools to improve operational efficiency.
• Enforce security policies, manage permissions, and protect company data against cyber threats and compliance risks.
• Contribute to IT strategy and roadmap planning, evaluating new technologies to support growth and scalability.
• Manage vendor relationships, negotiate contracts, and ensure cost-effective and strategic IT solutions.
• Create and maintain documentation, runbooks, and SOPs to support IT operations and empower self-service.

Benefits

• Competitive Compensation: Enjoy a competitive salary and equity package!
• Comprehensive Health Care: Access to multiple medical plans with an HSA option and minimal out-of-pocket expenses. Certain plans covered 100%.
• Dental Insurance: We protect those pearly whites
• Vision Insurance: Everyone can see clearly now at Assured
• Life Insurance: It's on the house! Provided at no cost to you
• Paid Time Off: Uncapped vacation days and paid holidays. Take that vacation!
• Family Leave: Maternity and paternity leave options
• Financial Wellness: 401(k) contribution with Assured contributing 3% of your income, even if you don't contribute
• Flexible Spending Accounts: Health and dependent care FSAs for pre-tax flexible spending

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees