IT Support Engineer II

Prime Electric • Bellevue, WA

1d • Hybrid

About The Position

Under general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function. Diagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs. Provides second-tier technical assistance and support for incoming queries and issues related to computer systems, software and hardware. Contributes and/or leads IT projects as requested. Participates in an On-Call rotation schedule for after-hour critical & emergency Helpdesk Support. Responds to escalated questions/helpdesk tickets, whether in person, over the phone or via email. Installs workstations and, when needed, trains end-users on computer use. Installs, modifies and repairs computer hardware and software. Performs Quality Assurance / Quality Control before devices are deployed. Assists with computer set-up, configuration and troubleshooting for remote jobsites and offices. Maintains current and accurate inventory of technology hardware, software and resources. Complies with and enforces internal policies, processes, and procedures. Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices. Performs other duties as requested.

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
• Strong understanding of how software and operating systems work
• Excellent listening, communication and problem-solving skills
• Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining a strong customer focus under stressful situations
• Ability to read and comprehend instructions and write basic correspondence such as memos.
• Face-to-face and telephone communication.
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of technical instruction.
• Constructive thinking and alternative short- to long-term solutions must be considered.
• Action plans must be developed and implemented.

Nice To Haves

• No presentation skills necessary.

Responsibilities

• Diagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs
• Provides second-tier technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Contributes and/or leads IT projects as requested
• Participate in On-Call rotation schedule for after-hour critical & emergency Helpdesk Support
• Responds to escalated questions/helpdesk tickets, whether in person, over the phone or via email
• Installs workstations and, when needed, trains end-users on computer use
• Installs, modifies and repairs computer hardware and software
• Perform Quality Assurance / Quality Control before devices are deployed
• Assists with computer set-up, configuration and troubleshooting for remote jobsites and offices
• Maintains current and accurate inventory of technology hardware, software and resources
• Complies with and enforces internal policies, processes, and procedures
• Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
• Performs other duties as requested

Benefits

• 100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee
• 401k Program w/ Direct Benefit
• 100% Employer-paid Life Insurance
• Long Term Disability
• Profit Sharing and Discretionary Bonus Program
• Education/ Training Reimbursement Benefit
• Paid Time off and Holiday Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree