IT Support Engineer II

Prime Electric • Bellevue, WA

2d • $82,000 - $97,000 • Onsite

About The Position

Under general supervision, performs a variety of computer- and network-related tasks in support of the organization’s information technology function.

Requirements

• Associate’s degree (A.A.) or equivalent from two-year college or technical school and three to five years related experience and/or training; or equivalent combination of education and experience.
• Strong understanding of how software and operating systems work
• Excellent listening, communication and problem-solving skills
• Strong attention to detail with the ability to organize, prioritize and manage multiple tasks within set deadlines
• Ability to think logically and analytically while maintaining a strong customer focus under stressful situations
• Ability to read and comprehend instructions and write basic correspondence such as memos.
• Face-to-face and telephone communication.

Nice To Haves

• No presentation skills necessary.

Responsibilities

• Diagnoses computer problems, monitors computer processing systems, installs hardware/software and performs tests on computer equipment and programs
• Provides second-tier technical assistance and support for incoming queries and issues related to computer systems, software and hardware
• Contributes and/or leads IT projects as requested
• Participate in On-Call rotation schedule for after-hour critical & emergency Helpdesk Support
• Responds to escalated questions/helpdesk tickets, whether in person, over the phone or via email
• Installs workstations and, when needed, trains end-users on computer use
• Installs, modifies and repairs computer hardware and software
• Perform Quality Assurance / Quality Control before devices are deployed
• Assists with computer set-up, configuration and troubleshooting for remote jobsites and offices
• Maintains current and accurate inventory of technology hardware, software and resources
• Complies with and enforces internal policies, processes, and procedures
• Complies with the PRIME Safety Program – learns and follows safety regulations, procedures and safe work practices
• Performs other duties as requested

Benefits

• 100% coverage for Medical, Dental, and Vision, including dependents, with no premium cost to the employee
• 401k Program w/ Direct Benefit
• 100% Employer-paid Life Insurance
• Long Term Disability
• Profit Sharing and Discretionary Bonus Program
• Education/ Training Reimbursement Benefit
• Paid Time off and Holiday Time Off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree