IT Support Engineer I

M/I Homes•Columbus, OH

2d•Onsite

About The Position

M/I Homes has been building new homes of outstanding quality and superior design for 50 years. Founded in 1976 by Irving and Melvin Schottenstein and guided by Irving’s drive to always “treat the customer right,” we have fulfilled the dreams of over 170,000 homeowners and grown to become one of the nation’s leading homebuilders. M/I Homes started as a family business and grew into a national leader in a single generation with divisions in 17 markets, including Austin, Charlotte, Chicago, Cincinnati, Columbus, Dallas, Detroit, Ft. Myers/Naples, Houston, Indianapolis, Minneapolis, Nashville, Orlando, Raleigh, San Antonio, Sarasota, and Tampa. This role provides first level support for all end-users within the Company.

Requirements

Bachelor’s Degree in Computer Science or other related field
1-3 years of experience in a help desk environment
Knowledge of general computer applications including Microsoft Office and Windows
Excellent verbal and written communication skills
Ability to quickly identify and resolve problems/issues
Detail oriented with excellent customer service skills
Ability to handle multiple tasks simultaneously

Responsibilities

Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.
Identifies, researches, and resolves technical problems.
Documents, tracks, and monitors the problem to ensure a timely resolution.
Configures computer systems for all end-users.
Handles installation and troubleshooting for model broadband connection issues.
Conducts new employee classes covering basic PC functions, Outlook and CFT training.
Creates documentation for new computer builds.
Performs all other duties as required.