IT Support Engineer I

M/I Homes • Columbus, OH

3d • Onsite

About The Position

Provides first level support for all end-users within the Company.

Requirements

• Bachelor’s Degree in Computer Science or other related field
• 1-3 years of experience in a help desk environment
• Knowledge of general computer applications including Microsoft Office and Windows.
• Excellent verbal and written communication skills.
• Ability to quickly identify and resolve problems/issues.
• Detail oriented with excellent customer service skills.
• Ability to handle multiple tasks simultaneously.

Responsibilities

• Provides phone support to all divisions with computer applications and hardware issues including Pivotal, Microsoft Office and JD Edwards applications.
• Identifies, researches, and resolves technical problems. Documents, tracks, and monitors the problem to ensure a timely resolution.
• Configures computer systems for all end-users. Handles installation and troubleshooting for model broadband connection issues.
• Conducts new employee classes covering basic PC functions, Outlook and CFT training. Creates documentation for new computer builds.
• Performs all other duties as required.

Benefits

• medical
• dental
• vision
• paid time off
• paid holidays
• paid parental leave
• traditional and Roth 401(k) options
• profit sharing plan
• employee stock purchase plan
• employee home purchase plan

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level