IT Support Engineer I

Carrboro, Town of•Carrboro Town Hall, NC

3d•Onsite

About The Position

The IT Support Engineer I position's job duties span all aspects of end user support which includes, but is not limited to desktop, network, general security, email, phone system, inside and outside cable plant and cloud support; does related work as required. The Support Engineer 1 position performs intermediate professional and technical work and assists with technology implementations. The position maintains a varied workload that requires frequent context switching across a large selection of technologies.

Requirements

Any combination of education and experience equivalent to graduation from an accredited college or university with major course work in electronic data processing and programming
Considerable experience in the operation of midrange and personal computer equipment, network administration and the application of software processes related to these platforms
Thorough knowledge of the operation, uses and capabilities of electronic data processing main and peripheral equipment
Thorough knowledge of hardware or software procedures and techniques
Thorough knowledge of the operation of personal computers
Ability to understand and carry out written and oral instructions
Ability to analyze software programs and program adjustments
Ability to establish and maintain effective working relationships with associates

Nice To Haves

Some knowledge of general office practices and equipment

Responsibilities

Configuring, installing and maintaining workstations, network connections for workstations and networked and standalone printers
Providing frequent technical support and training to users
Troubleshooting, repairing and maintaining computer software, hardware, printers and office equipment
Installing and upgrading information systems
Preparing and maintaining files and records
Performs workstation maintenance and end user support
Performs all new workstation setup and deployment
Maintains, creates and updates hard disk images for new workstation deployment
Maintains, upgrades and creates workstation software images; updates processes and software
Pulls copper and fiber cable, works in ceilings and with network fiber optic and traditional OSP with other IT staff
Trains users on workstation PCs and software
Conducts phone system maintenance; resolves end user problems; works with repair/support vendor
Conducts video/streaming/camera equipment maintenance; resolves end user problems; works with repair/support vendors
Performs related tasks as required
May occasionally participate in Town/public events representing IT