IT Support Engineer, Application Administrator

Anthropic•San Francisco, CA

3d•$230,000 - $265,000•Hybrid

About The Position

The IT Operations team keeps Anthropic running. We make sure every employee can do their best work without friction. We're hiring IT Operations Engineers to own SaaS Operations, the service-operator layer for Anthropic's SaaS catalog: app administration, license and seat operations, renewals, audit evidence, app health and update coordination, Google Groups, and Google Calendar resources. You'll be a directly responsible individual for the SaaS Admin lane, owning its intake, execution, and runbook end to end, and you'll partner with IT Eng often: they own platform-level configuration, SSO/SCIM, integrations, and new-app intake, and you'll operate inside systems as they're configured, bringing platform-level work to them.

Requirements

Have hands-on experience administering a portfolio of SaaS applications at the admin level, ideally in a fast-paced or high-growth environment
Have owned license and seat management: assignment, reclamation, and utilization reporting
Have supported renewals or true-ups and worked directly with vendor account or CSM contacts
Have pulled audit evidence or executed access reviews (SOC2 or a similar framework)
Are an excellent communicator who genuinely enjoys helping people solve problems
Write things down: runbooks, how-to guides, and knowledge base articles
Are organized enough to run calendar-driven work (renewals, audits, access reviews) alongside a ticket queue without things falling through the cracks
Recognize when a request crosses from operating a system into changing it, and route platform-level work to the owning team
Take ownership of problems and follow through until they're resolved
Look for manual work that repeats and automate it

Nice To Haves

Have basic scripting experience (Bash or Python) for automating license or reporting tasks
Have Google Workspace administration experience, especially with Google Groups
Have worked a full SOC2 or similar audit cycle on the evidence side
Have experience with a SaaS management or license management platform
Have experience using AI tools to improve personal or team productivity

Responsibilities

Perform admin actions inside configured apps: role grants, settings changes the app already supports, and user troubleshooting at admin level, across the catalog's heaviest apps such as Gong, 1Password, MongoDB, and Vanta
Own intake and execution for tickets escalated from the Support queue into the SaaS lane, and write the runbook as you go
Identify repetitive work across the lane and automate it: license workflows, seat reporting, evidence pulls, and anything the queue keeps handing you
Build automations with the tools at hand (scripts, app-native workflows, AI tools) and partner with IT Engineering when an automation needs platform-level access
Monitor application health, usage, and performance at the app level, and route platform or infrastructure issues to IT Engineering
Coordinate vendor-driven app updates and feature rollouts: track release notes, schedule changes inside the apps, and communicate user-facing impacts
Assign and reclaim licenses across the catalog
Produce seat utilization reporting and run the monthly utilization review
Own the renewal calendar and prepare true-ups
Act as the day-to-day contact for vendor customer success managers (contract negotiation and spend approval stay with Procurement and Finance)
Pull SOC2 evidence, support access-review execution, and package audit responses on the audit calendar (audit scope and policy stay with Security and Compliance)
Administer Google Calendar resources: rooms, equipment, and resource hygiene
Administer Google Groups: membership and access changes, troubleshooting, and keeping a heavily nested group structure understandable and clean
Support Slack app installs in partnership with CorpSec for scope review
Workspace compartmentalization through Grid
Auditing and rotating Slack apps credentials in partnership with developers