IT Support Administrator

Unity Bank•Fall Creek, WI

7d•$28 - $35•Hybrid

About The Position

At Unity Bank, our culture is built on our core values: clarity, integrity, connection, and responsibility. We believe in meaningful work, open collaboration, and authentic relationships. Here, every employee takes pride in their role, empowered to make a difference—for our clients, our communities, and each other. We listen. We care. We connect. We choose to do the right thing. We are responsible for our work. Every conversation matters, and every solution is crafted with integrity, and clear sound decisions. Together, we create the best experience for our clients, our work environment, and our communities. Position Summary: The IT Support Administrator is responsible for providing Information Technology support to all Unity Bank employees.

Requirements

Associate degree in information technology or a related field.
Two (2) years of experience in information Technology or combination of education and experience.

Nice To Haves

Banking/Financial Industry experience preferred.

Responsibilities

IT Hardware Administration: Responsible for the issuing, setting up, maintenance and support of Bank hardware including PC’s, laptops, printers, etc.
Helpdesk Tickets: Respond to helpdesk tickets, providing timely support for user questions and changes.
System Administration: Install, upgrade, configure network printing, directory structures, rights and security for PCs and printers.
Active Directory Support: Establish and maintain network users, user environments and documentation of the Active Directory. Implements virus/spam/spyware and information security detection/prevention procedures.
Network Administration: Setup new and make appropriate changes to existing devices and software including but not limited to desktops, laptops, printers, phones, video conferencing tools, etc.
Documentation: Develop and maintain current application documentation to assist with installation and training purposes.
Training: Provide training support to new and existing users through one-on-one consultation, webinars, group trainings, etc.
Compliance: Ensure adherence to regulatory requirements, industry standards, and internal policies and procedures.
Market Research: Stay informed about industry best practices and emerging trends in information technology and identify opportunities for process enhancements.