IT Support & Document Processing Specialist
About The Position
We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important. GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being trusted to deliver your best every day. We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on an IT Support & Document Processing Specialist joining our rapidly growing team of help desk professionals in Bossier City, LA. At GDIT, people are our differentiator. As an IT Support & Document Processing Specialist, you will be trusted to utilize your root cause analysis and problem-solving skills to support two critical operational functions for the Department of Veterans Affairs: front-line IT support and structured document processing. The specialist will resolve user technical issues, ensure document accuracy and compliance, and uphold strict security standards. This role requires strong attention to detail, independent work capability, and the flexibility to handle both technical and administrative workflows.
Requirements
- A High school diploma or G.E.D.
- One (1) or more years of customer service or other telephone experience
- A VA EOD/Public Trust
- An ability and willingness to work AND full-time shift
- Louisiana residency living within a reasonable commuting distance (60-mile radius) of our Bossier City facility
- An ability and willingness to work and train onsite as required
- An ability to obtain a U.S. public trust
- Intermediate proficiency in Microsoft Excel
- An effective communicator able to effectively communicate both written and verbally
- Committed to accuracy with strong attention to detail
- Able to follow structured, repeatable procedures precisely
- Reliable and able to meet deadlines consistently
- Able to quickly learn new systems and software tools
- Able to work independently with minimal supervision
Nice To Haves
- An associate's degree or equivalent in a related field of study
- Previous experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
- Previous experience working with a contact center management database
- Previous experience working with a ticketing system
- Prior administrative, document-processing, or data-related experience
- Experience working in secure or compliance-driven environments
- Technical certifications (i.e. CompTIA Network+, CompTIA ITF+, CompTIA, Security+, Microsoft 365 Fundamentals (MS‑900), Microsoft Excel Specialist (MOS), HDI Support Center Analyst (HDI‑SCA))
Responsibilities
- Responding to incoming service calls and ticket queues, providing first-tier IT support
- Troubleshooting hardware, software, and network issues and document resolutions
- Reviewing, preparing, classifying, redacting, and processing documents according to established procedures
- Utilizing Microsoft Excel to update, track, validate, and manage document-related data
- Conducting quality checks to ensure accuracy, consistency, and compliance.
- Maintaining confidentiality and complying with all security and data-protection requirements
- Working independently while maintaining organized and efficient workflows
Benefits
- Comprehensive benefits and wellness packages
- 401K with company match
- Competitive pay
- Paid time off
- Variety of medical plan options
- Health Savings Accounts
- Dental plan options
- Vision plan
- 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
- Full flex work weeks where possible
- Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
- Short and long-term disability benefits
- Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
