IT Support Desk Technician

Pierce Technology Corp • Fargo, ND

3d

About The Position

The IT Support Desk Technician role requires a strong grasp of business technology principles, with a preference for industry certifications in computing, networking, and security. The ideal candidate will be an expert in Windows OS and Microsoft 365 services, with advanced troubleshooting skills for Office applications and web-based platforms. This position involves resolving hardware and software issues for both mainstream products and specialized sleep diagnostic equipment. A proven familiarity with database and network security systems is essential for maintaining data confidentiality and system integrity. The role demands over three years of customer service experience and a background as an IT Help Desk Technician, demonstrating advanced problem-solving skills. Excellent verbal and written communication skills are crucial for delivering high-quality customer service and clear documentation. A commitment to following legal requirements and maintaining meticulous records of all technical processes and procedures is expected. The successful candidate will be a collaborative team player, receptive to constructive feedback, focused on accurate task execution, and eager to continuously learn new technologies.

Requirements

• Strong grasp of business technology principles.
• Expertise in Windows OS and Microsoft 365 services.
• Advanced troubleshooting skills for Office applications and web-based platforms.
• Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.
• Familiarity with database and network security systems.
• Over three years of customer service experience.
• Background as an IT Help Desk Technician.
• Advanced problem-solving skills.
• Excellent verbal and written communication skills.
• Commitment to following legal requirements.
• Ability to maintain meticulous records of technical processes and procedures.
• Collaborative team player.
• Receptive to constructive feedback.
• Focused on accurate task execution.

Nice To Haves

• Industry certifications in computing, networking, and security.

Responsibilities

• Troubleshoot hardware and software issues for mainstream products and specialized sleep diagnostic equipment.
• Maintain data confidentiality and system integrity by utilizing familiarity with database and network security systems.
• Provide high-quality customer service through excellent verbal and written communication.
• Document all technical processes and procedures meticulously.
• Continuously learn and adapt to new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed