IT Support Desk Technician

Pierce Technology Corp • Fargo, ND

2d

About The Position

The IT Support Desk Technician role requires a strong understanding of business technology principles, with a preference for industry certifications in computing, networking, and security. The ideal candidate will possess expert proficiency in Windows OS, Microsoft 365 services, and advanced troubleshooting for Office applications and web-based platforms. This role involves resolving hardware and software issues for both mainstream products and specialized sleep diagnostic equipment. A key aspect of this position is maintaining data confidentiality and system integrity through familiarity with database and network security systems. The role demands over three years of customer service experience and a background as an IT Help Desk Technician, with a proven ability to hone advanced problem-solving skills. Excellent verbal and written communication skills are essential for delivering high-quality customer service and clear documentation. A commitment to following legal requirements and maintaining meticulous records of all technical processes and procedures is expected. The successful candidate will be a collaborative team player, receptive to constructive feedback, focused on accurate task execution, and eager to continuously learn new technologies.

Requirements

• Strong grasp of business technology principles.
• Expert proficiency in Windows OS, Microsoft 365 services.
• Advanced troubleshooting skills for Office applications and web-based platforms.
• Skilled in resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.
• Familiarity with database and network security systems.
• Over three years of customer service experience.
• Background as an IT Help Desk Technician.
• Advanced problem-solving skills.
• Excellent verbal and written communication skills.
• Commitment to following legal requirements.
• Ability to maintain meticulous records of all technical processes and procedures.
• Collaborative team player.
• Ability to thrive on constructive feedback.
• Focus on accurate task execution.
• Willingness to continuously learn new technologies.

Nice To Haves

• Industry certifications in computing, networking, and security.

Responsibilities

• Resolving hardware and software issues for mainstream products and specialized sleep diagnostic equipment.
• Maintaining data confidentiality and system integrity through familiarity with database and network security systems.
• Delivering high-quality customer service.
• Providing clear documentation of technical processes and procedures.
• Following legal requirements and maintaining meticulous records of all technical processes and procedures.
• Collaborating with the team and continuously learning new technologies.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed