IT Support Coordinator

The US Oncology Network•Fairfax, VA

8d•Onsite

About The Position

Virginia Cancer Specialists, an affiliate of McKesson Specialty Health and US Oncology, is seeking a Full Time On-Site IT Support Coordinator. This role provides technical systems support by troubleshooting and resolving routine system issues and requests. The coordinator will assist in network and end-user support by answering calls, documenting incidents, setting up user accounts, and answering user questions. The position also requires adherence to the US Oncology Compliance Program, including the Code of Ethics and Business Standards.

Requirements

High School Degree with an affinity for Information Technology required.
Excellent customer service skills required.
A valid driver’s license and personal transportation.

Nice To Haves

Prior computer network experience a plus.
Hands on knowledge of Microsoft Office Suite applications highly desired.

Responsibilities

Assist in creating new employee accounts in multiple technical systems.
Provides basic systems maintenance to ensure accounts are active, updated and terminated when needed. Escalates non-routine issues to next level of support.
Documents and maintains records of systems account audits quarterly, network issues, support, vendor communications.
May assist coworkers with trouble shooting technical computer systems operations including maintenance and upgrades.
May set up and delete user ID's and passwords in practice management systems and submits requests to the appropriate support desk.
Work chart messages, emails, and phone calls related to problem solving for all levels of VCS staff.
Provide refresher training on the technical systems as needed/requested.
Provide additional support to IT team projects and roll outs, as needed.