IT Support Coordinator

Vida Health

1d • $70,000 - $80,000 • Remote

About The Position

As a core member of our IT team, you will be the first line of support for our end users, ensuring they have the tools and assistance needed to stay productive. Your success in this role will be driven by exceptional customer service skills, a strong understanding of IT best practices and a proven ability to manage technology support and device lifecycles. With in-depth expertise in hardware, software, IT systems and security best practices, you will play a key role in maintaining daily IT operations. These operations include equipment provisioning, user access management and endpoint maintenance.

Requirements

• 2-4 years of experience in a tier 1 IT helpdesk position required.
• In-depth knowledge of provisioning, monitoring and supporting Macbook and Chromebook devices.
• Strong experience with SaaS technologies: Okta, Google Workspace Administration, Slack, Atlassian Products, Jamf/Kandji.
• Hands-on experience with managing company-wide IT services such as MDM and SSO, with an understanding of endpoint security controls.
• Excellent written and verbal communication skills with the ability to present complex technical information clearly and concisely to a variety of audiences.
• Proven ability to troubleshoot and resolve technical issues while maintaining a security-first mindset.

Nice To Haves

• Associates degree and or tech certifications preferred.
• Prior experience or knowledge of working in a regulated industry such as healthcare or finance, with an understanding of security and compliance requirements (e.g., HIPAA, SOC 2, or ISO 27001) is preferred.

Responsibilities

• Serve as the first point of contact for troubleshooting hardware, software and network issues; ensuring prompt and reliable resolution of employee requests.
• Provision new hire IT resources, hardware, applications and SaaS tools while ensuring security configurations align with company policies.
• Support IT security policies by assisting with access control management, device security compliance and responding to security-related inquiries.
• Help evaluate new systems and services that can make our organization more efficient and secure.
• Update the IT internal wiki with technical documentation, knowledge base and team procedures on a regular basis.
• Contribute to larger IT projects to improve our end-user experience.

Benefits

• Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer.
• We seek to recruit, develop and retain the most talented people from a diverse candidate pool.
• Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree