IT Support Coordinator

S-Pro

3d

About The Position

S-PRO, a top-tier Digital Innovation and Software Engineering company, is seeking an IT Support Coordinator to ensure smooth day-to-day technology operations. The role involves coordinating internal IT-related requests, supporting employees with access management, software tools setup, issue tracking, and communication with technical teams and vendors. This position is suited for an organized, proactive, detail-oriented individual who enjoys assisting others with operational and technical challenges.

Requirements

• Experience in IT support, operations coordination, system administration, or similar roles
• Experience working with Jira and Confluence in an administrative or support capacity
• Familiarity with ticketing systems, workflows, permissions, and automation concepts
• Strong organizational and communication skills
• Ability to manage multiple requests and prioritize tasks effectively
• Ability to troubleshoot user issues and coordinate with technical teams when needed
• Comfortable learning and supporting internal business tools and processes
• Attention to detail and a service-oriented mindset
• Basic understanding of workplace IT tools and systems

Responsibilities

• Coordinate and track incoming IT support requests and incidents
• Support employees with software tools setup
• Assist with onboarding and offboarding processes from the IT side
• Manage user accounts, permissions, and access requests
• Support administration of Jira, and Confluence, Google Workspace, etc
• Assist with managing user groups, permissions, roles, and spaces
• Help maintain workflows, automations, dashboards, and reporting configurations
• Maintain IT inventory, equipment records, and software licenses
• Escalate technical issues to appropriate engineering or infrastructure teams
• Support smooth daily operations of internal tools and workplace technology

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed