IT Support Coordinator, YSG HQ

Yorktown Systems Group•Huntsville, AL

About The Position

Yorktown Systems Group is seeking an IT Support Coordinator to join our team. This non-exempt/hourly role serves as the first point of contact for employee technical support and plays a key role in maintaining day-to-day IT operations. This is an excellent opportunity for an early-career IT professional (minimum 1 year experience) who enjoys problem-solving, delivering strong customer service, and building foundational skills in Microsoft 365, endpoint management, and enterprise IT environments.

Requirements

Minimum 1 year of experience in an IT support or help desk environment
High school degree or equivalent
Working knowledge of: Windows operating systems (10/11)
Working knowledge of: Microsoft 365 applications
Working knowledge of: Basic user account management (Active Directory or Entra ID)
Strong troubleshooting and problem-solving skills
Excellent customer service and communication skills
Ability to manage multiple priorities in a fast-paced environment

Nice To Haves

Experience with Microsoft Intune or device management tools
Familiarity with Microsoft Entra ID
Experience deploying or supporting end-user devices
CompTIA A+, Security+, or similar certification (or in progress)
Exposure to cloud-based environments (Azure, Microsoft 365)

Responsibilities

Provide Tier 1 technical support via ticketing system, phone, and in-person support
Troubleshoot issues related to: Windows 10/11, Microsoft 365 applications, User accounts, access, and MFA
Document, track, and resolve support requests in accordance with service expectations
Escalate complex issues to senior IT staff as needed
Deploy and configure user devices using standard provisioning processes
Perform device setup, reimaging, and hardware troubleshooting
Support lifecycle management activities including replacements and upgrades
Maintain accurate inventory of IT equipment and peripherals
Support onboarding and offboarding processes
Manage user accounts, group memberships, and license assignments
Process access requests in alignment with established procedures
Assist with setup and support of company-issued mobile devices
Support mobile device enrollment and basic troubleshooting
Maintain device inventory records
Assist with equipment receiving, tagging, and deployment
Perform routine software installations and updates
Maintain documentation and contribute to knowledge base resources
Support continuous improvement of IT processes and user experience