IT Support Coordinator II - Fort Worth, Texas Market

The US Oncology Network•Fort Worth, TX

1d•Onsite

About The Position

The US Oncology Network is looking for an Information Technology (IT) Support Coordinator II to join their team in the Fort Worth, Texas Market. This role involves regular travel within the market. The position offers a family-first team culture with low turnover and opportunities for career development. As part of The US Oncology Network and Texas Oncology, this role contributes to delivering high-quality, evidence-based cancer care. The US Oncology Network is supported by McKesson Corporation and is dedicated to advancing cancer care in America. The IT team provides an outstanding family-first culture with opportunities for career development, excellent benefits, and self-directed daily work.

Requirements

Associates Degree in Information Technology, related field, or equivalent work experience required.
At least 2 year of experience working in a desktop support role is strongly preferred.
Prior computer networking experience preferred.
A+ certification and MCP in Microsoft Office strongly preferred.
Must have strong communication and customer service skills.

Responsibilities

Assists in answering calls from end users.
Documents and maintains records of end user issues, network issues, support and vendor communications, and hardware/software orders and shipping.
Troubleshoots basic end user questions and problems.
Provides basic user support as needed.
Assists supervisor in the maintenance of network systems, servers and workstations; installation of software and hardware; and troubleshooting of server and network problems.
Sets up and deletes user ID's and passwords in practice management systems and submits requests to the corporate office for user accounts in file server and e-mail systems.
Assists Business Office in running reports and updating fee schedules and insurance profiles.