IT Support - Audio-Visual (AV) and Executive

American Honda Motor Co., Inc.•Raymond, OH

3d•Hybrid

About The Position

The Executive Support Specialist delivers high-touch technology support for AHM and HDMA executives, including PCs, mobile devices, collaboration tools, video conferencing, and AV support for executive meetings. The role serves as a critical escalation point for Executive Support, Deskside, and Mobile Services, ensuring reliable operations and exceptional customer experience. Core responsibilities include driving technology improvements, coordinating issue resolution across IT teams, supporting executive environments, managing business and affiliate relationships, facilitating training and project transitions, developing knowledge resources, and serving as the primary liaison for assigned business areas.

Requirements

A college level Bachelor’s degree in IT / Networking / Computer Science / Electronics / Data Analytics or a related STEM field of study with at least 3 years of relevant IT industry experience.
Candidates lacking a Bachelor's degree must have a High School Diploma and at least 9 years overall relevant IT industry experience or an Associate degree in a related STEM field with at least 7 years of relevant IT industry experience.
Demonstrable experience in audio-visual (AV) / video conference equipment troubleshooting and repair.
Strong technical background supporting Active Directory, Windows operating systems, Apple devices (mobile phones and tablets), and video conferencing/ (audio-visual) AV technologies.
Must be able to build strong relationships and trust with the most senior leaders of the organization.
Should have good interpersonal soft skills for cross-cultural communication at executive level.
Interact regularly with customers to understand their business/anticipate their IT requirements; manage business relationships
Be comfortable under pressure, and able to effectively communicate technical instructions in a simple, easy to understand, way
Display proven ability to communicate technical concepts clearly, manage business relationships, analyze KPIs and operational metrics, lead continuous improvement efforts, troubleshoot complex issues under pressure, and work effectively in a flexible, fast-paced environment with minimal supervision.
Must possess a valid driving license and be able to operate a motor vehicle without requiring assistance.
Candidate may have to drive to different Honda locations within the Greater Columbus and Toledo area, of Ohio on a need basis approx. 25% to 30% of the time.
Should be able to lift up to 50lb and move approx. 50 ft, without requiring assistance.
Climb a ladder, if required

Nice To Haves

A+ Certification
Conversational skills in Japanese.
Familiarity with project management methodologies (Agile / Waterfall).

Responsibilities

Support Executives at multiple locations with technical issues and drive to resolution
Support Executive video conference meetings ensuring all parties are connected and functioning properly
Escalate any issues to Network Support, A/V Support, and IS Management as needed
Document all issues and resolutions within AHM IT approved systems
Always driving issues / incidents to countermeasures to minimize client downtime and sustain client productivity
Responsible for timely resolution within established Service Level Agreements (SLA)
Achieve the project goals for the Executive Support Team as approved annually: including schedule, budget and quality commitments
Provide inputs to QCD reporting for continues improvement