Entry-Level IT Opportunities in Columbus, OH — Join Our Talent Pool

Expedient•Columbus, OH

2d•Onsite

About The Position

Expedient is building a talent pool for future entry-level IT Support Associate roles at its Columbus, Ohio data centers. This posting is not tied to a specific opening. Candidates may submit a resume, and the recruiting team may contact them when a matching position becomes available. The role provides hands-on exposure to enterprise IT and data center infrastructure, including virtualization, networking, data protection, Windows, disaster recovery, and Linux/Unix. Associates generally handle Tier 1 support tickets, shift walks, routine audits, remote-hands requests, secure client access and equipment handling, shipping and receiving, front-desk duties and security checks, and technical requests from clients and employees by phone, email, or in person. They document activity and special requests in the ticketing system. Specific duties may vary by shift and team assignment. This is an on-site, client-facing role at the Columbus data center. The work involves sitting, walking, occasional lifting, walking facility perimeters, climbing ladders, and accessing tight spaces to inspect or install equipment. Expedient describes entry-level roles as career launchpads and provides training, opportunities to pursue fully funded industry certifications, and a preference for promoting from within. The posting describes shift premiums and overtime eligibility, as well as a benefits package for full-time employees.

Requirements

Strong interest in building a career in IT or technology.
Some IT experience through self-study, technical school, prior work, or an associate degree in a technical discipline.
Previous customer service experience.
Clear, professional written and verbal communication skills.
Solid problem-solving instincts and ability to work independently.
Ability to manage multiple time-sensitive tasks at once.
Willingness to learn quickly and adapt.
Ability to pass required pre-employment screening.
Ability to perform the stated physical requirements, including walking, occasional lifting, ladder climbing, and accessing tight spaces.

Nice To Haves

Industry certifications such as CCNA, CompTIA A+, or Network+; certifications are not required to apply.

Responsibilities

Handle Tier 1 support tickets, shift walks, routine audits, and remote-hands requests.
Follow security protocols for client access and equipment handling inside the data center.
Manage shipping and receiving procedures for secure transport of materials.
Staff the front desk and conduct physical and virtual security checks.
Respond to client and employee technical requests by phone, email, or in person.
Log activity and special requests in the ticketing system.
Walk facility perimeters during shifts and, as needed, climb ladders and access tight spaces to inspect or install equipment.

Benefits

Fully funded industry certifications, with completion bonuses attached to more advanced certifications.
Fully funded employee training and tuition reimbursement programs.
Three weeks of paid time off annually, increasing with tenure.
Birthday off and a dedicated health holiday for preventive care.
Parental leave.
Medical, dental, and vision coverage at an affordable rate.
Disability insurance.
Life insurance.
Wellness engagement programs.
401(k) with a generous company match.
Hybrid work options for many roles.
Paid parking and additional perks.
Shift premiums and overtime eligibility are mentioned.