Entry-Level IT Opportunities in Pittsburgh, PA - Join Our Talent Pool

Expedient•Pittsburgh, PA

1d•Onsite

About The Position

This posting is a talent-pool listing, not a specific open position. Expedient is collecting resumes from people interested in future entry-level IT Support Associate opportunities at its data centers. When a matching position becomes available, the recruiting team may contact qualified candidates. The role described is an entry-level opportunity intended as a starting point for an IT career, with training and hands-on exposure to enterprise technology and data center operations. Typical duties at the facility include handling Tier 1 support tickets, shift walks, routine audits, and remote-hands requests; following security protocols for client access and equipment handling; managing secure shipping and receiving; staffing the front desk and conducting physical and virtual security checks; responding to technical requests by phone, email, or in person; and documenting activity in a ticketing system. Duties may vary by shift and team assignment. The role is described as on-site and client-facing, with a mix of sitting, walking, and occasional lifting. Associates may walk facility perimeters, climb ladders, and access tight spaces to inspect or install equipment. Expedient offers funded training and tuition reimbursement, paid industry certifications, and promotion opportunities. Full-time employees receive the listed benefits package.

Requirements

Strong interest in building a career in IT or technology.
Some IT experience through self-study, technical school, prior work, or an associate degree in a technical discipline.
Previous customer service experience.
Clear, professional written and verbal communication skills.
Problem-solving ability and capacity to work independently.
Ability to manage multiple time-sensitive tasks at once.
Willingness to learn quickly and adapt.
Ability to pass required pre-employment screening.
Ability to walk facility perimeters during shifts, climb ladders, access tight spaces, and occasionally lift equipment and hardware.

Nice To Haves

Industry certifications such as CCNA, CompTIA A+, or Network+.

Responsibilities

Handle Tier 1 support tickets, shift walks, routine audits, and remote-hands requests.
Follow security protocols for client access and equipment handling inside the data center.
Manage shipping and receiving procedures for secure transport of materials.
Staff the front desk and perform physical and virtual security checks.
Respond to client and employee technical requests by phone, email, or in person.
Log activity and special requests in the ticketing system for future reference.

Benefits

Fully paid industry certifications, including CompTIA A+, Network+, and CCNA, with completion bonuses for more advanced certifications.
Training and tuition reimbursement funded by Expedient.
Three weeks of paid time off annually, increasing with tenure.
Birthday off and a dedicated health holiday for preventive care.
Parental leave.
Medical, dental, and vision coverage.
Disability and life insurance.
Wellness engagement programs.
401(k) with a company match.
Shift premiums and overtime eligibility.
Paid parking and additional perks.