IT Support Associate I
3MD Inc.•Redmond, WA
•$30 - $33•Onsite
About The Position
This role is responsible for providing technical assistance and support to end-users, maintaining IT systems, and ensuring smooth day-to-day operations of digital infrastructure.
Requirements
- Proven ability to troubleshoot and resolve hardware, software, and network issues
- Windows and macOS operating systems
- Desktop and laptop hardware
- Network connectivity and basic troubleshooting
- Software installation and configuration
- Active Directory and user account management
- Imaging and patching systems
- Ticketing systems (e.g., ServiceNow, Jira)
- Remote support tools
- Mobile device management
- Strong communication and customer service skills
- Ability to work independently and as part of a team
- Analytical thinking and problem-solving
Responsibilities
- Install, configure, and maintain desktops, enterprise network switch and routers, and other peripherals
- Build out systems with following strict standard operating procedures SOPs and documentation
- Maintain accurate documentation of support activities and system configurations
- Provide first-level technical support for hardware, software, and network issues
- Routinely tests and monitors IT system performance to ensure system security and reliability
- Assist with onboarding/offboarding by setting up user accounts and access permissions
- Troubleshoot and resolve issues related to operating systems, applications, and connectivity
- Collaborate with IT and engineering team members on system upgrades and security patches
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) plan and company contribution
- Short-term disability coverage
- Long-term disability coverage
- Basic life insurance
- Wellbeing benefits
- Up to 6 scheduled paid holidays
- Up to 112 hours of PTO based on years of service
- Up to 8 hours of paid volunteer time annually
- Additional paid sick leave if required by state or local law
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
